Care Team Supervisor

Elara Caring • Pasadena, TX

6d

About The Position

The Care Team Supervisor leads a team of caregivers providing Personal Care Services in the Galveston, Texas area. The role supports home-based care by coordinating service delivery, maintaining accurate records, managing authorizations and operational requirements, and helping ensure compliance with applicable standards. The supervisor coaches and supports caregivers, monitors coverage and service utilization, and communicates with caregivers, clients, case managers, and leadership. The position also contributes to branch growth and operational planning and may include other duties and projects assigned to support the team and organization.

Requirements

• High school diploma or GED.
• Sixty college credit hours and/or two years of supervisory experience.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required depending on location.
• Reliable personal transportation and ability to travel locally, and occasionally to support audits or operational needs.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers meet required training, certification, health assessment, and in-service requirements.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives every day.
• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Career growth and advancement opportunities.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED