Care Team Supervisor

Elara Caring • Jasper, TX

11d • Onsite

About The Position

The Care Team Supervisor leads a team of caregivers providing personal care services in Nacogdoches County, Texas. This is an on-site, field-based role supporting service coordination, caregiver readiness, client documentation, operational compliance, and branch growth. The supervisor works with caregivers, clients, case managers, payroll and timekeeping teams, and leadership to help ensure services are delivered reliably and in accordance with authorizations, contracts, and regulatory standards. Local travel is required, with occasional travel to support audits or operational needs.

Requirements

• High school diploma or GED.
• Sixty college credit hours and/or two years of supervisory experience.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers meet required training, certification, health assessment, and in-service requirements.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively in the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Clear paths for career growth and advancement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off, including holidays and family/pet bereavement.
• Pet insurance.
• Competitive compensation packages.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED