Care Team Supervisor

Elara Caring • Worcester, MA

4d • $22 - $25 • Onsite

About The Position

Elara Caring is hiring a full-time, on-site Care Team Supervisor for Personal Care Services in Worcester, Massachusetts. The role leads and supports caregivers and helps ensure reliable, compliant home care service delivery. The supervisor maintains accurate client records, plans of care, schedules, and documentation; manages service authorizations and contract requirements; monitors daily coverage and utilization; and contributes to branch operations and growth. The role also supports caregiver performance and engagement through guidance, coaching, and orientations, and collaborates with payroll and timekeeping teams. The posted schedule is 8:30 a.m.–5:00 p.m., and the listed salary is $22–$25.

Requirements

• High school diploma or GED required.
• Sixty college credit hours and/or two years of supervisory experience required.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.
• Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives every day.
• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Clear paths for career growth and advancement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED