Care Team Supervisor

Elara Caring • Potosi, MO

13d

About The Position

Elara Caring is seeking a Care Team Supervisor to lead caregivers and coordinate personal care services for patients receiving care at home. The role supports reliable service delivery, caregiver performance, and branch operations while helping ensure patients receive care at the right time and place.

The supervisor coordinates caregiver schedules and service coverage, maintains client records and care plans, oversees authorizations and contract requirements, and monitors billing, payroll, utilization, and service-delivery reports. The position also supports branch growth and planning, ensures regulatory and organizational compliance, and provides coaching and operational support to caregivers.

The role requires a high school diploma or GED. An associate’s or bachelor’s degree, experience with elderly or disabled populations, and five years of experience in a fast-paced office or healthcare setting are preferred. Knowledge of Medicare/Medicaid and home care operations, computer and documentation skills, strong organization and communication, and leadership abilities are also relevant. Bilingual fluency may be required depending on location. Reliable transportation and local travel, with occasional travel to support audits or operational needs, are required.

Requirements

• High school diploma or GED.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Ensure caregivers complete required trainings, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives every day.
• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Career growth and advancement paths.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED