Care Team Supervisor

Elara Caring•Worcester, MA

5d•Onsite

About The Position

The Care Team Supervisor, Personal Care Services, leads a team of caregivers and supports the delivery of home care services. The role helps ensure patients receive the right care at the right time and place while contributing to branch operations, growth, and compliance. It is a full-time, on-site position in Worcester, Massachusetts, with a stated schedule of 8:30 a.m. to 5:00 p.m. and a salary range of $22–$25. The supervisor maintains client records, plans of care, caregiver schedules, and required documentation; manages service authorizations and contract requirements; and monitors service coverage and utilization. The role also supports caregiver performance and engagement through guidance, coaching, and orientations, and works with payroll and timekeeping teams. The supervisor communicates with caregivers, clients, case managers, and leadership, represents Elara Caring in the community, and performs additional duties and projects as assigned. A high school diploma or GED is required, along with 60 college credit hours and/or two years of supervisory experience. An associate’s or bachelor’s degree, experience with elderly or disabled populations, five years in a fast-paced office or healthcare environment, and working knowledge of Medicare/Medicaid and home care operations are preferred. Strong computer, documentation, organization, communication, leadership, and multitasking skills are required. Bilingual fluency in specified languages may be required depending on location. Reliable personal transportation and the ability to travel locally, and occasionally to support audits or operational needs, are also required.

Requirements

High school diploma or GED.
Sixty college credit hours and/or two years of supervisory experience.
Strong computer proficiency and documentation skills.
Excellent organizational and multitasking abilities.
Professional verbal and written communication skills.
Strong leadership, coaching, and motivational skills.
Ability to thrive in a fast-paced, high-volume environment.
Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs.
Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Nice To Haves

Associate’s or bachelor’s degree.
Experience working with elderly or disabled populations.
Five years of experience in a fast-paced office or healthcare environment.
Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
Review and manage service authorizations and contract-specific requirements.
Support branch growth initiatives and operational planning efforts.
Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
Guide, coach, and support caregivers to promote performance and engagement.
Conduct caregiver orientations as required.
Collaborate with payroll and timekeeping teams.
Monitor daily service delivery to ensure adequate caregiver availability and coverage.
Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
Represent Elara Caring professionally and positively within the community.
Perform additional duties and projects as assigned to support team and organizational success.