About The Position
Care Team Representatives provide empathetic, high-quality service to callers with claims questions across multiple lines of business. They help expedite claims, record detailed and accurate call notes, resolve issues whenever possible in a one-call/one-person response, and route callers to the appropriate escalation path when needed. The role supports multiple client accounts in a shared services environment and handles claim intake and customer service in accordance with regulatory requirements, company policies, and client expectations. Representatives explain claim documentation requirements, filing and processing time frames, payment information, claim status, client requirements, and benefit plans. They enter verbal and written claim information into the appropriate systems, respond to questions about claims applications and servicing processes, and route or escalate calls as appropriate. Attendance during scheduled work hours is required. A credit security clearance, confirmed by a background credit check, is required. The position is associated with Sedgwick’s Orlando hiring event. The posting describes a hybrid work environment for its teams but does not specify the workplace arrangement for this role. The event is scheduled for November 17, 2026, with interviews between 9:00 a.m. and 3:00 p.m. at Sedgwick’s Orlando location; attendance is by pre-registration only.
Requirements
- High school diploma or GED.
- One year of customer service experience, or an equivalent combination of education and experience.
- Excellent verbal and written communication skills.
- Computer literacy, including Microsoft Office products and a Windows environment.
- Must meet minimum typing requirements.
- Strong organizational skills.
- Good interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Ability to support multiple clients across communication channels and use multiple systems simultaneously.
- Ability to work in a team environment and/or independently.
- Ability to meet or exceed performance competencies and attendance expectations.
- Credit security clearance confirmed by a background credit check.
Nice To Haves
- Inbound call center experience.
Responsibilities
- Act as the primary liaison for callers from multiple client accounts in a shared services environment.
- Assist callers with questions and problems related to claims applications and servicing processes, following applicable specifications.
- Perform claim intake and provide full-service customer support in accordance with regulatory requirements, company policies, and client expectations.
- Explain required claim documentation, filing and processing time frames, payment information, and claim status.
- Explain client requirements and benefit plans, and document required call details concisely and professionally.
- Accurately enter verbal and written claim information into the appropriate system to meet internal and external customer requirements.
- Direct calls to the appropriate contact at multiple locations or escalate them to a Service Center Specialist or management as needed.
- Attend work during scheduled hours.
- Perform other duties as assigned.
Benefits
- The posting describes a supportive, caring culture, work-life balance, flexibility, and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
