Sedgwick Southfield Open House Hiring Event: Meet Your Future Team & Launch Your Career!

Sedgwick • Southfield, MI

3d • Hybrid

About The Position

Sedgwick is hiring full-time Care Team Representatives for its Southfield, Michigan office. The role provides customer service to callers regarding claims across multiple lines of business and client accounts. Representatives assist with claims intake and servicing, explain documentation and time-frame requirements, provide payment and claim-status information, document calls, resolve issues, and route or escalate calls when needed. The team collaborates in person in a hybrid work environment.

The hiring event requires pre-registration. It is scheduled for Thursday, November 19, 2026, from 9:00 to 3:00 at 300 Galleria Officentre, Southfield, MI 48034. Applicants who apply to the posting will be contacted with an assigned event time. A credit security clearance confirmed by a background credit check is required for the position.

Requirements

• High school diploma or GED.
• One year of customer service experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Computer literacy, including Microsoft Office products and the Windows environment.
• Meet minimum typing requirements.
• Strong organizational skills and good interpersonal skills.
• Ability to multitask in a fast-paced environment and support multiple clients across communication channels while using multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies and attendance expectations.
• Credit security clearance confirmed via a background credit check is required.

Nice To Haves

• Inbound call center experience.

Responsibilities

• Serve as the primary liaison for callers from multiple client accounts in a shared-services environment.
• Assist callers with questions and problems related to claims applications and servicing processes, following applicable specifications.
• Perform claim intake and full-service customer support within regulatory requirements and company and client expectations.
• Explain claim documentation requirements, filing and processing time frames, payment information, and claim status.
• Explain client requirements and benefit plans, and document all required call details concisely and professionally.
• Accurately enter verbal and written claim information into the appropriate system to meet internal and external customer requirements.
• Route calls to appropriate contacts at multiple locations or escalate them to a Service Center Specialist or management as needed.
• Attend work during scheduled hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED