Sedgwick Southfield Open House Hiring Event: Meet Your Future Team & Launch Your Career!

Sedgwick • Southfield, MI

4d • Hybrid

About The Position

Sedgwick is hiring full-time Care Team Representatives for its Southfield, Michigan hiring event. The role provides empathetic service to callers with claims across multiple lines of business, helping expedite claims, documenting calls, resolving issues when possible, and directing or escalating calls appropriately. Representatives work with multiple client accounts in a shared-services environment and provide claim intake and customer support in accordance with regulatory requirements and company and client expectations. The position is described as hybrid/in-office, with teams collaborating in person while retaining hybrid flexibility.

The hiring event is by preregistration only. Candidates apply to the posting to request a spot, and the team follows up with an assigned time. The event is scheduled for November 19, 2026, from 9:00 to 3:00 at 300 Galleria Officentre, Southfield, MI 48034.

A high school diploma or GED and one year of customer service experience, or an equivalent combination of education and experience, are required. Inbound call center experience is preferred. A credit security clearance confirmed through a background credit check is required.

Requirements

• High school diploma or GED.
• One year of customer service experience or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Computer literacy, including Microsoft Office products and the Windows environment.
• Must meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and use multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies and attendance expectations.
• Credit security clearance confirmed via a background credit check.

Nice To Haves

• Inbound call center experience.

Responsibilities

• Serve as the primary liaison with callers from multiple client accounts in a shared-services environment.
• Assist callers with questions and problems related to claims applications and servicing processes, following applicable specifications.
• Perform claim intake and full-service customer support in accordance with regulatory requirements and company and client expectations.
• Explain documentation requirements, filing and processing time frames, payment information, and claim status to customers.
• Explain client requirements and benefit plans, and document required call details concisely and professionally.
• Accurately enter verbal and written claim information into the appropriate system to meet internal and external customer requirements.
• Direct calls to the appropriate contact across multiple locations or escalate them to a Service Center Specialist or management as needed.
• Attend work during scheduled hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED