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Sedgwick • Orlando, FL

3d • Hybrid

About The Position

Sedgwick is hiring full-time Care Team Representatives in Orlando, Florida. The role provides empathetic customer service to callers regarding claims across multiple lines of business. Representatives help expedite claims, document calls, resolve issues on the first contact when possible, and route calls to the appropriate escalation path as needed. The position serves callers from multiple client accounts in a shared services environment and requires following client specifications, regulatory requirements, and company expectations.

Requirements

• High school diploma or GED.
• One year of customer service experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Computer literacy, including Microsoft Office products and the Windows environment.
• Meet minimum typing requirements.
• Strong organizational and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and use multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies and attendance expectations.
• Credit security clearance, confirmed via a background credit check.

Nice To Haves

• Inbound call center experience.

Responsibilities

• Act as the primary liaison for callers from multiple client accounts in a shared services environment.
• Assist callers with questions and problems related to claims applications and servicing processes.
• Perform claim intake and full-service customer support in accordance with regulatory requirements and company and client expectations.
• Explain required claim documentation, time frames, payment information, and claim status to customers.
• Explain client requirements and benefit plans, and document call details concisely and professionally.
• Accurately enter verbal and written claim information into the appropriate system.
• Direct calls to appropriate contacts at multiple locations or escalate them to a Service Center Specialist or management as needed.
• Attend work during scheduled hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED