Care Team Leader

Senior Helpers•Sierra Vista, AZ

About The Position

The Care Team Leader (CTL) oversees, manages, and develops caregivers for Senior Helpers of Southern Arizona and Cochise County within the franchise territory. The role includes caregiver hiring, recognition programs, training, and performance improvement. The Care Team Leader also conducts quality assurance checks in clients’ homes, reviews care documentation and timesheets, coordinates caregiver staffing issues, and supports office colleagues and internal staff. The position requires visiting clients’ homes in the assigned territory and working in accordance with applicable laws and regulations. Senior Helpers of Southern Arizona and Cochise County is an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers. The company provides in-home senior care, from specialized care for people with chronic diseases to companion services for seniors who need assistance with daily activities. Its mission is to provide compassionate care and improve the quality of life of clients, their families, and employees. The employer states that it is an equal opportunity employer and prohibits discrimination and harassment on legally protected grounds.

Requirements

Certified Nursing Assistant or caregiver certification.
At least 5 years of experience.
At least 1 year of experience managing employees; hiring and/or onboarding experience is required.
Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
Experience in conflict management.
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory.
Proficiency in Microsoft Word, Excel, Internet, and Outlook.
Ability to learn software programs quickly.
Strong communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Employee management, hiring, and/or onboarding experience in a healthcare-related setting is preferred.

Responsibilities

Oversee, manage, and develop caregivers, including performance improvement and development.
Develop and implement caregiver training programs in collaboration with the supervisor.
Conduct quality assurance site checks of caregivers to confirm care plans are implemented correctly, policies and procedures are followed, and work meets Senior Helpers brand expectations.
Create morale-building caregiver recognition programs, such as Caregiver of the Month and acknowledgments of strong performance and completed training.
Review daily logs and timesheets to confirm caregivers follow care plans and identify lost hours.
Develop and distribute a caregiver newsletter.
Communicate new hires, terminations, and inactive employees to the Scheduling Manager for entry into home care software.
Manage caregiver call-outs, late arrivals, early departures, and assignment refusals, taking action under company policies.
Collaborate with the owner on coaching and training internal staff, and ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.
Provide office assistance and support colleagues.
Visit clients’ homes in the assigned territory.