Care Team Leader

Senior Helpers – Southern Arizona•Sierra Vista, AZ

About The Position

The Care Team Lead (CTL) oversees, manages, and develops caregivers for Senior Helpers of Southern Arizona and all of Cochise County within the franchise territory. Responsibilities include caregiver hiring, recognition programs, training, and performance improvement. The role works with a supervisor on caregiver training programs and collaborates with the owner on coaching and training internal staff. The CTL also supports colleagues in the office and ensures compliance with applicable laws and regulations. Senior Helpers of Southern Arizona and Cochise County is an independently owned and operated franchisee of SH Franchising, LLC, doing business as Senior Helpers. The organization provides in-home senior care, from specialized care for people with chronic diseases to companionship and assistance with daily activities. Its mission is to provide compassionate care and improve the quality of life of clients, their families, and employees. The employer is an equal opportunity employer.

Requirements

Certified Nursing Assistant or caregiver certification.
At least 5 years of experience.
At least 1 year of experience managing employees, hiring, and/or onboarding.
Excellent organizational skills, attention to detail, and ability to prioritize in a changing environment.
Experience in conflict management.
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory.
Proficiency in Microsoft Word, Excel, the Internet, and Outlook.
Ability to learn software programs quickly.
Strong communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Experience managing employees, hiring, and/or onboarding in a healthcare-related setting is preferred.

Responsibilities

Manage caregivers, including performance improvement and development, and develop and implement caregiver training programs in collaboration with the supervisor.
Conduct quality assurance site checks at caregivers’ work locations to verify that care plans are followed, policies and procedures are adhered to, and duties meet Senior Helpers brand expectations.
Create morale-building caregiver recognition programs, including recognition for monthly achievements, high-level performance, and training completions.
Review daily logs and timesheets to check care-plan compliance and identify lost hours.
Develop and distribute a caregiver newsletter.
Communicate new hires, terminations, and inactive employees to the Scheduling Manager for entry into home care software.
Manage caregiver call-outs, late arrivals, early departures, and assignment refusals, and take action consistent with company policies.
Collaborate with the owner on coaching and training internal staff, and ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.
Assist in the office and support colleagues.