Care Coordinator Team Leader

Texas Physical Therapy Specialists•Austin, TX

About The Position

Care Coordinators are central to the patient experience and serve as the first point of contact for patients, setting an organized, warm, and professional tone from the first call through each visit. This is a fast-paced, multitasking role that supports patients and the clinical team through front desk operations, referral coordination, scheduling, and payment collection. No prior medical experience is required; comprehensive training is provided in EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette, along with structured onboarding and ongoing support from clinic leadership. Clear growth pathways are available, including advancement into clinic management, operations, and leadership roles. The position offers compensation of $17–$20 per hour. The schedule is Monday and Wednesday, 10 a.m.–7 p.m., and Tuesday, Thursday, and Friday, 7 a.m.–4 p.m. A bilingual candidate is sought.

Requirements

High school diploma or GED.
At least one year of experience in a customer-facing or patient-facing role, such as retail, hospitality, call center, medical reception, or another setting involving regular interaction with the public in person or by phone.
Ability to manage multiple tasks while staying organized and detail-oriented.
Comfort and confidence communicating by phone, including handling incoming calls with patience and professionalism.
Basic computer proficiency, including ability to learn new systems, navigate scheduling software, send emails, and work in spreadsheets.

Nice To Haves

Bilingual candidate sought.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources.
Handle front desk operations, including patient check-in and check-out, scheduling, insurance verification and authorization, and phone calls.
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.