Care Team Lead (RN) - Greater Seattle Area | 2nd Family Home Care and Support Services

2nd Family•Mercer Island, WA

23d•Remote

About The Position

2nd Family Home Care and Support Services is hiring skilled, compassionate Registered Nurses for the Care Team Lead role. The company provides personalized, non-medical in-home care for seniors and other adults, guided by its “Grandma Guarantee.” The Care Team Lead uses communication, clinical experience, problem-solving, and coaching skills to support relationships among Caregivers (NACs), clients, and their loved ones and help ensure quality care. The position is primarily remote, with in-person client assessments and occasional training or team meetings. Responsibilities are handled as needed or on a self-directed basis. Compensation is based on assessments conducted and the number of active clients in the caseload, with maximum caseloads determined jointly by the Care Team Lead and Operations Director.

Requirements

Registered Nurse (RN).
Skilled and compassionate, with strong communication, clinical experience, problem-solving, and coaching skills.
Able to conduct in-person assessments to develop a client caseload.
Able to meet the stated availability and assessment-response expectations.

Responsibilities

Conduct initial consultations, assess clients, and document care plans.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned Caregivers (NACs) to care plans and assess their skills.
Serve as a primary point of contact for clients and their loved ones when questions or concerns arise.
Communicate with and support Caregivers (NACs), providing direction and mentorship as needed.
Attend a monthly company meeting, virtually or in person.
Occasionally support New Employee Orientation and in-service training.
Provide input and expertise to contribute to the overall success of the company.
Review Caregiver notes for each shift and follow up as needed.
Be available to take calls or respond to emails during on-duty hours, stated as 7 a.m. to 7 p.m. unless otherwise agreed upon.
Respond to occasional emergency communications during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Schedule 90-day reassessments within the acceptable window.