Field Technician - Greater Seattle Area

Window Nation • Seattle, WA

6d • Onsite

About The Position

Window Nation is hiring a Field Technician to serve residential customers in the Greater Seattle Area. The role involves measuring window and door openings, assessing installation and service needs, supporting accurate pricing and purchase orders, and reviewing project details with customers. The technician identifies potential issues that could affect customer expectations, costs, or code compliance, and recommends solutions. The position also includes maintaining service parts and equipment, fulfilling service appointments, and staying proficient in the company’s products, installation methods, and service techniques. The technician must maintain a driving record that meets company insurance standards, use an extension ladder safely, pass EPA certification, follow EPA regulations, and know relevant local permit, licensing, historical, and HOA requirements.

Requirements

• High school diploma, GED, or equivalent.
• At least 2 years of professional experience measuring replacement windows.
• At least 2 years of professional experience installing or repairing windows, roofing, siding, or related home improvement projects.
• Valid driver’s license.
• Driving record that meets company insurance standards.
• Ability to use an extension ladder safely.
• Ability to pass EPA certification and follow EPA regulations.
• Knowledge of local permit, licensing, historical, and HOA requirements.

Nice To Haves

• Proficiency with MS Word and MS Excel.
• Experience with customer relationship management systems.
• Ability to navigate applications on an iPad.
• Customer-centric mindset.
• Strong time and project management skills.
• Ability to navigate a CRM system such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

• Visit residential customer sites to measure window, door, and sliding glass door openings as needed.
• Ensure orders meet installation specifications and include comprehensive material and labor requirements.
• Provide accurate measurements and assessments to support pricing for labor and materials.
• Review installation projects and processes with customers.
• Anticipate issues that may affect customer expectations, job costs, or code performance and recommend solutions.
• Execute change order specifications.
• Maintain service parts inventory and equipment.
• Complete service assessments and identify needed services, materials, and labor for relevant stakeholders.
• Fulfill service appointment specifications.
• Learn and maintain proficiency in Window Nation products, installation techniques, and service techniques.
• Maintain proficiency in all tasks of the position and substantive knowledge of products, installation techniques, and construction basics.
• Maintain a driving record that meets company insurance standards.
• Use an extension ladder safely to measure windows and perform services.
• Pass EPA certification and follow EPA regulations.
• Know local permit, licensing, historical, and HOA requirements.

Benefits

• Competitive pay.
• Bonus opportunities for eligible roles.
• Full-time benefits package including medical, dental, vision, life insurance, and 401(k) retirement options.
• Paid time off.
• Growth opportunities within a rapidly expanding company.
• Hands-on training and career growth opportunities.
• Supportive, team-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED