IT Manager, greater Seattle area

Prowess Consulting•Bellevue, WA

2d•$140,000 - $185,000•Hybrid

About The Position

Prowess Consulting is hiring an IT Manager to lead its internal technology operations. The role reports to the CISO and leads a small team, with end-to-end ownership of internal technology operations, including budgeting, vendor management, hiring, internal platforms, and specified security and compliance controls. The position supports a distributed workforce across Washington, Ahmedabad, India, and remote locations worldwide. The IT Manager leads help desk operations and service expectations; administers Microsoft 365, identity and access, and endpoint systems; manages vendors, contracts, licensing, and assets; and maintains business continuity, security operations, projects, and documentation. The role uses a platform-centric, service-oriented approach, with infrastructure as code, version control, and repeatable deployments as standard practices. The role owns internal technology controls supporting ISO 27001 and SOC 2 Type II certifications, HIPAA obligations, and GDPR-scoped data. It also supports and governs internal AI tooling, including access, permissions, acceptable use, and secure enablement of employee-built applications. The successful candidate should be able to assess risk and describe safe approaches that enable appropriate technology use. The environment is entirely cloud-hosted with minimal lab hardware; Azure and Entra underpin identity and infrastructure. This is a full-time hybrid position requiring two days per week in the Prowess office. Candidates must reside in the greater Seattle area. The offered pay range is $140,000–$185,000 per year, depending on experience.

Requirements

Progressively responsible IT experience.
Experience managing small teams, vendors, projects, and technical teams.
Experience supporting corporate IT infrastructure and business applications.
Experience leading system implementations, migrations, upgrades, and operational improvements.
Experience with Microsoft 365 administration, ISO, SOC, and GDPR.
Experience implementing generative AI or automation solutions.
Fluency with at least one formal control framework and ability to understand a control's intent beyond its paperwork.
Identity-centered thinking, including least privilege, scoped access, and risk minimization.
Hands-on familiarity with modern AI tooling and active interest in its development.
Must reside in the greater Seattle area.
Must be able to work from the Prowess office two days per week in this hybrid role.

Nice To Haves

A bachelor’s degree in information technology, Computer Science, Information Systems, Cybersecurity, or a related field is highly desired.

Responsibilities

Lead the help desk function for a distributed workforce across Washington, Ahmedabad, India, and remote locations, including setting business-facing service expectations.
Administer Microsoft 365 services, including Entra ID, Exchange Online, SharePoint Online, Teams, Intune, Purview, and Defender.
Manage identity and access, including onboarding and offboarding, access changes, group and role design, and privileged access controls.
Manage endpoint procurement, build standards, configuration, patching, recovery, and disposal.
Manage vendors, contracts, licensing, and assets, including renewals, third-party risk reviews, and tracking ownership and costs.
Maintain business continuity for internal systems through backup, restore testing, and documented recovery expectations.
Own security operations, including vulnerability monitoring and remediation, logging, and a rehearsed incident response process.
Lead upgrades and improvement projects and maintain standards and documentation that enable others to operate systems.
Own internal technology controls supporting the company's ISO 27001 and SOC 2 Type II certifications, HIPAA obligations, and GDPR-scoped data.
Support and govern internal AI tooling, including access, permissions, acceptable use, and employee-built applications and systems.
Help determine the direction of the internal platform and enable end users to build and operate applications securely.
Manage internal technology operations, including budgeting, vendor management, hiring, platforms, and a small team.
Assess technology requests and define safe approaches that enable appropriate use rather than reflexively refusing or approving them.