Field Technician - Greater Seattle Area

Window Nation • Seattle, WA

5d • Onsite

About The Position

Window Nation is hiring a Field Technician to serve residential customers in the Greater Seattle Area. The role involves visiting customer sites to measure window and door openings, assess project requirements, support accurate pricing and installation planning, and complete service appointments. The technician must maintain proficiency with the company’s products and installation and service techniques, follow applicable EPA regulations, and understand local permit, licensing, historical, and HOA requirements. The position requires safe use of an extension ladder and a driving record that meets the company’s insurance standards.

Requirements

• High school diploma, GED, or equivalent.
• At least 2 years of professional experience measuring replacement windows.
• At least 2 years of professional experience installing or repairing windows, roofing, siding, or related home improvement projects.
• Valid driver’s license.
• Ability to use an extension ladder safely.
• Must be able to pass EPA certification and follow EPA regulations.

Nice To Haves

• Proficiency with Microsoft Word and Excel.
• Experience with customer relationship management systems.
• Ability to navigate various applications on an iPad.
• Customer-centric mindset.
• Superior time and project management skills.
• Ability to navigate a CRM system such as Salesforce, Dynamics, or Microsoft systems.

Responsibilities

• Visit residential customer sites to measure window, door, and sliding glass door openings as needed.
• Ensure orders meet installation specifications and include required materials and labor in the purchase order.
• Provide accurate measurements and assessments to support pricing for labor and materials.
• Review installation projects and processes with customers.
• Anticipate obstacles that could affect customer expectations, job costs, or code performance, and recommend solutions.
• Execute change order specifications.
• Maintain service parts inventory and equipment.
• Complete service assessments and identify needed services, materials, and labor for relevant stakeholders.
• Fulfill service appointment specifications.
• Learn and remain proficient in Window Nation products, installation techniques, and service techniques; maintain the ability to perform all position tasks.
• Maintain substantive knowledge of products, installation techniques, and construction basics.
• Maintain a driving record that meets company insurance standards.
• Use an extension ladder safely to measure windows and perform services.
• Pass EPA certification requirements and follow EPA regulations.
• Understand local permit, licensing, historical, and HOA requirements.

Benefits

• Competitive pay
• Bonus opportunities for eligible roles
• Full-time benefits package including medical, dental, vision, life insurance, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• Supportive team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED