Experienced RN for Flagship Care Team Lead Role - Greater Seattle Area & Eastside | 2nd Family Home Care and Support Services

2nd Family•Burien, WA

9d•Remote

About The Position

The Care Team Lead is a key member of 2nd Family Home Care and Support Services’ Flagship Care Team, helping deliver personalized in-home care to families in the Greater Seattle Area and Eastside. The role uses clinical experience, communication, problem-solving, and coaching skills to support the relationships among caregivers (NACs), clients, and their loved ones and to maintain excellent service. The Flagship Care Team will help establish the company’s culture and processes, provide feedback on new approaches, model excellence, mentor team members, and advise on emerging policies and procedures. The role is primarily remote, with in-person client assessments and occasional training or team meetings. Work is handled as needed or on a self-directed basis, with availability during agreed-upon on-duty hours. Compensation includes per-assessment and per-client fees, mileage, variable fees for additional support, weekly direct deposit, performance-based incentives, and Flagship Care Team bonuses. Free online continuing education courses and advancement opportunities are also offered.

Requirements

Active RN license in Washington State.
Home care, community health, or similar clinical experience.
Coaching, mentorship, or supervisory experience.
Strong documentation and communication skills.
Reliable transportation for in-person assessments.
Flexibility and leadership presence during the launch phase.
Collaborative, solutions-oriented mindset and genuine passion for people and service.

Responsibilities

Conduct initial in-home consultations, assessments, and care-plan documentation.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned caregivers (NACs) to care plans and assess their skills.
Serve as the primary contact for clients and families when questions or concerns arise.
Communicate with and support caregivers, providing direction and mentorship as needed.
Review caregiver shift notes and follow up as needed.
Be available to take calls or respond to emails during on-duty hours, normally 7 a.m.–7 p.m. unless otherwise agreed.
Respond to occasional emergency communications during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Attend a monthly company meeting, virtually or in person.
Occasionally support new employee orientations and in-service training.
Adopt new processes, templates, and orientation models and provide feedback to improve them.
Model excellence and serve as a resource and mentor for team members.
Advise on emerging policies and procedures.
Maintain consistent availability, as agreed upon at hiring, and flexibility to support the launch phase.