Experienced RN for Flagship Care Team Lead Role - Greater Seattle Area & Eastside | 2nd Family Home Care and Support Services

2nd Family•Mercer Island, WA

23d•Remote

About The Position

2nd Family Home Care and Support Services is seeking an experienced RN to serve as a Flagship Care Team Lead supporting clients, caregivers (NACs), and families in the Greater Seattle Area and Eastside. The role is primarily remote, with in-person client assessments and occasional training or team meetings. The Care Team Lead uses clinical experience, communication, problem-solving, and coaching skills to support high-quality care and smooth relationships among clients, their loved ones, and caregivers. As a member of the Flagship Care Team, the Lead will help establish the company's culture and processes, offer feedback on new templates and orientation models, mentor team members, and advise on emerging policies and procedures. The role requires consistent availability and flexibility during the launch phase, as agreed upon at hiring. Compensation includes fees for assessments and client management, mileage for assessments, variable fees for orientation and other support, weekly pay by direct deposit, and performance-based incentives. Flagship Care Team perks include bonus pay, branded gear, advancement opportunities, and a permanent place in the history of 2nd Family of Seattle.

Requirements

Active RN license in Washington State.
Home care, community health, or similar clinical experience.
Coaching, mentorship, or supervisory experience.
Strong documentation and communication skills.
Reliable transportation for in-person assessments.
Flexibility and leadership presence during the launch phase.
Collaborative, solutions-oriented mindset and genuine passion for people and service.

Responsibilities

Conduct initial in-home consultations, including assessments, and document care plans.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned caregivers (NACs) to care plans and assess their skills.
Serve as the primary point of contact for clients and their families when questions or concerns arise.
Communicate with and support caregivers (NACs), providing direction and mentorship as needed.
Review caregiver notes for each shift and follow up as needed.
Be available for calls or emails during on-duty hours, 7 am–7 pm unless otherwise agreed, and respond to occasional emergency communications during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Attend a monthly company meeting virtually or in person.
Occasionally support new employee orientations and in-service training.
Adopt new processes, templates, and orientation models early and provide feedback to improve them.
Model excellence, mentor team members, and advise on emerging policies and procedures.
Maintain agreed-upon availability and flexibility to support the launch phase.