Experienced RN for Flagship Care Team Lead Role - Greater Seattle Area | 2nd Family Home Care and Support Services

2nd Family•Seattle, WA

23d•Remote

About The Position

The Care Team Lead is a clinical leadership role supporting 2nd Family Home Care and Support Services’ Flagship Care Team in the greater Seattle area and Eastside. The role helps maintain strong relationships among caregivers (NACs), clients, and their loved ones, while ensuring high-quality service. Team Leads help establish the organization’s culture and launch processes, provide feedback on tools and policies, model excellence, and mentor colleagues. The role is primarily remote, with in-person client assessments and occasional training or team meetings. Responsibilities are handled as needed or on a self-directed basis. The position includes on-duty availability during agreed-upon hours, typically 7 a.m.–7 p.m., and occasional emergency communications outside those hours. Compensation includes fees for assessments, client management, and support activities, plus Flagship bonuses and performance-based incentives.

Requirements

Active RN license in Washington State.
Home care, community health, or similar clinical experience.
Coaching, mentorship, or supervisory experience.
Strong documentation and communication skills.
Reliable transportation for in-person assessments.
Flexibility and leadership presence during the launch phase.
Collaborative, solutions-oriented mindset and genuine passion for people and service.

Responsibilities

Conduct initial in-home consultations and assessments, and document care plans.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned caregivers (NACs) to care plans and assess their skills.
Serve as the primary contact for clients and families when questions or concerns arise.
Communicate with, support, direct, and mentor caregivers as needed.
Review caregiver notes for each shift and follow up as needed.
Be available for calls or emails during on-duty hours, typically 7 a.m.–7 p.m. unless otherwise agreed.
Respond to occasional emergency communications during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Attend a monthly company meeting, virtually or in person.
Occasionally support new employee orientations and in-service training.
Adopt and provide feedback on processes, templates, and orientation models.
Advise on emerging policies and procedures and help shape the organization’s practices.
Model excellence and serve as a resource and mentor for team members.
Maintain agreed-upon availability and flexibility during the launch phase.