Care Team Lead (RN) - Greater Eastside Area | 2nd Family Home Care and Support Services

2nd Family•Mercer Island, WA

23d•Remote

About The Position

2nd Family Home Care and Support Services is hiring skilled and compassionate Registered Nurses for a Care Team Lead role serving the greater Seattle and Eastside area. The family-owned company provides personalized, non-medical in-home care for seniors and other adults, guided by its “Grandma Guarantee.” The Care Team Lead helps maintain smooth relationships among caregivers (NACs), clients, and their loved ones and supports the delivery of excellent care through communication, clinical experience, problem-solving, and coaching. The position is primarily remote, with in-person client assessments needed to develop the caseload and occasional in-person or virtual training and team meetings. Responsibilities are handled as needed or on a self-directed basis. Compensation is based on assessments conducted and the number of active clients in the caseload. Caseload maximums are determined in partnership with the Care Team Lead and Operations Director.

Requirements

Registered Nurse (RN).
Skilled and compassionate approach to care.
Strong communication, clinical experience, problem-solving, and coaching skills.
Ability to conduct in-person assessments and participate in occasional training or team meetings.
Availability to respond during agreed on-duty hours and to occasional emergency communication off duty.

Responsibilities

Conduct initial consultations, including assessments, and document care plans.
Reassess clients every 90 days or when their condition changes, and update care plans.
Orient assigned caregivers (NACs) to care plans and assess their skills.
Serve as a primary point of contact for clients and their loved ones when questions or concerns arise.
Communicate with and support caregivers, providing direction and mentorship as needed.
Attend a monthly company meeting, virtually or in person.
Occasionally support new employee orientation and in-service training.
Contribute input and expertise to the overall success of the company.
Review caregiver notes for each shift and follow up as needed.
Be available to take calls or respond to emails during on-duty hours, 7 a.m. to 7 p.m., unless otherwise agreed upon.
Respond to occasional emergency communication during off-duty hours.
Conduct initial consultations or change-of-condition assessments within 24–48 hours of a request.
Schedule 90-day reassessments within the acceptable window.