Care Specialist (After Hours)

Care.com•Dallas, TX

1d•Remote

About The Position

Care.com is seeking empathetic, solutions-oriented After Hours Care Specialists to support members by phone, email, and chat. The role helps families navigate care solutions and corporate benefits, and connects members with urgent crisis resources during evenings and weekends. It is remote for candidates in the Dallas, Texas area. The schedule is listed in Eastern Time: Monday and Tuesday off; Wednesday 12:00 a.m.–8:00 a.m. and 8:00 p.m.–midnight; Thursday and Friday 8:00 p.m.–midnight; Saturday 9:30 a.m.–8:00 p.m.; and Sunday 8:00 a.m.–8:00 p.m.

Requirements

2–4+ years of experience in customer or client service.
High emotional intelligence.
Excellent verbal and written communication skills.
Strong multitasking skills.
Ability to thrive in a fast-paced environment, be reliable, adapt to change, and accept continuous coaching.

Nice To Haves

Customer or client service experience in a human services field such as social work or public health.
Bachelor’s degree or equivalent work experience.

Responsibilities

Respond to inbound member calls, emails, and chats with empathy and professionalism.
Guide members to Employee Assistance Program (EAP) mental health resources.
Provide critical resources for urgent shelter, food, or crisis situations.
Verify member eligibility and accurately document interactions in the CRM system.
Meet or exceed daily and weekly performance metrics, including service-level agreements and customer satisfaction scores.