After Hours Customer Account Specialist

Swift Transportation•Phoenix, AZ

7d•$20 - $23

About The Position

Swift Transportation is seeking an After Hours Customer Account Specialist to perform customer service functions for assigned accounts, including scheduling pickup and delivery appointments and assisting National Account teams. The role handles day-to-day customer situations and resolves load discrepancies in collaboration with the Customer Service Representative or Customer Account Managers assigned to each account. The specialist receives detailed customer load information by telephone, fax, or electronic tendering and enters it accurately into company systems. They serve as a first point of communication for customers and drivers, directing inquiries to the appropriate department when needed. The position also involves monitoring and tracing loads, maintaining customer information, and handling EDI requirements such as 214 status releases and other customer-requested electronic transmissions. The schedule is 5 p.m. to 5 a.m., four days on followed by four days off. Compensation is $20–$23, depending on experience and qualifications. Swift describes itself as a large truckload carrier with a focus on continual learning, employee development, and advancement opportunities.

Requirements

Previous experience in the transportation industry.
Working knowledge of Microsoft Office, including Excel and Word.
Good verbal and written communication skills.
Detail-oriented with strong organizational skills.
Ability to generate reports.
Mathematical, analytical, and problem-solving skills.
Ability to interpret user needs and translate them into system requirements.
Ability to understand system data and identify discrepancies.

Nice To Haves

Previous knowledge of system analytics.

Responsibilities

Schedule pickup and delivery appointments for assigned customer accounts and assist National Account teams.
Handle daily customer-related situations and resolve load discrepancies in coordination with assigned Customer Service Representatives or Customer Account Managers.
Receive detailed customer load information by telephone, fax, or electronic tendering, and accurately enter it into the system.
Serve as the first line of communication for customers and drivers, referring them to the proper department when necessary.
Monitor and trace loads and follow up with customers regarding late pickups or deliveries.
Assist in collecting and maintaining current customer information in the system.
Manage EDI requirements, including 214 status releases and other electronic transmissions required by customers.
Proactively assist others in achieving organizational objectives.