After Hours Customer Account Specialist

Swift Transportation•Phoenix, AZ

About The Position

Swift Transportation is hiring an After Hours Customer Account Specialist to perform customer service functions for assigned accounts, including scheduling pickup and delivery appointments, assisting National Account teams, and handling customer-related situations and load discrepancies. The role works closely with the Customer Service Representatives and Customer Account Managers assigned to the accounts. The specialist receives customer load information by telephone, fax, or electronic tendering and enters it accurately into the system. They serve as a first point of communication for customers and drivers, direct them to the appropriate department when needed, monitor and trace loads, and follow up with customers about late pickups or deliveries. The role also maintains customer information and manages customer-specific EDI requirements, including 214 status releases. The stated schedule is 5 p.m. to 5 a.m., four days on followed by four days off. Compensation is $20–$23, depending on experience and qualifications.

Requirements

Previous experience in the transportation industry.
Working knowledge of Microsoft Office, including Excel and Word.
Good verbal and written communication skills.
Detail-oriented, with strong organizational skills.
Ability to generate reports.
Mathematical, analytical, and problem-solving skills.
Ability to interpret user needs and translate them into system requirements.
Ability to understand system data and identify discrepancies.
Candidates must be authorized to work in the United States; the company does not sponsor employment visas.

Nice To Haves

Previous knowledge of system analytics.

Responsibilities

Schedule pickup and delivery appointments for assigned customer accounts.
Provide assistance to National Account teams.
Handle daily customer-related situations and resolve load discrepancies in coordination with the assigned Customer Service Representative or Customer Account Manager.
Receive detailed customer load information by telephone, fax, or electronic tendering, and enter it accurately into the system.
Serve as the first line of communication for customers and drivers, referring them to the appropriate department when necessary.
Monitor and trace loads, following up with customers about late pickups or deliveries.
Assist in collecting and maintaining current customer information in the system.
Manage EDI-related requirements, including 214 status releases or similar electronic transmissions required by customers.
Proactively assist others in achieving the organization's objectives.