Care Specialist - After Hours

Care.com•Dallas, TX

1d•Remote

About The Position

Care.com is seeking empathetic, solutions-oriented After Hours Care Specialists to support members by phone, email, and chat. The role helps families navigate care solutions, corporate benefits, and urgent crisis resources during evenings and weekends. It is remote for candidates in the Dallas, Texas area and follows the listed weekly schedule in Eastern Time. The position provides member support, including directing members to mental health resources through employee assistance programs (EAP) and offering resources for urgent shelter, food, or crisis needs. Specialists verify member eligibility, accurately document interactions in the CRM system, and meet or exceed daily and weekly performance measures, including service level agreements and customer satisfaction scores.

Requirements

2–4+ years of experience in customer or client service.
High emotional intelligence.
Excellent verbal and written communication skills.
Strong multitasking skills.
Ability to thrive in a fast-paced environment, reliability, agility through change, and openness to continuous coaching.

Nice To Haves

Customer or client service experience in a human services field such as social work or public health.
Bachelor’s degree, or equivalent work experience.

Responsibilities

Respond to inbound member calls, emails, and chats with empathy and professionalism.
Guide members to mental health resources, including EAP, and provide resources for urgent shelter, food, or crisis situations.
Verify member eligibility and accurately document interactions in the CRM system.
Meet or exceed daily and weekly KPIs, including service level agreements and customer satisfaction scores.