Care Promoter/Medical Assistant -Early Embrace

ChenMed•Decatur, GA

11d•$17 - $24•Onsite

About The Position

The Care Promoter 1, Early Embrace is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks that help keep medical centers running smoothly. Duties vary by setting. In addition to administrative responsibilities, this role performs clinical duties under direct physician supervision and in accordance with state medical practice acts. The Care Promoter is an integral member of a physician-led care team focused on providing excellent, comprehensive primary care for a specific patient population. The role includes supporting patients through routine clinical procedures, patient communication, documentation, and health coaching. The position requires local, regional, and nationwide travel of up to 10% and flexibility to work weekends as needed.

Requirements

High school diploma or equivalent (GED).
Graduation from a nationally accredited Medical Assistant, Patient Care Technician, EMT, or Paramedic program.
At least 1 year of work experience as a Medical Assistant, Patient Care Technician, EMT, or Paramedic.
BLS for Healthcare Providers certification.
Knowledge of general medical assistant functions, practices, processes, procedures, techniques, and methods.
Knowledge of medical products, terminology, services, standards, policies, and procedures.
Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
Strong oral and written communication, time management, and organizational skills.
Basic phone and computer operation skills.
Ability to collaborate effectively with physicians, clinicians, and other care-team and center staff.
Problem-solving mindset focused on patient needs and team goals; attention to detail and accuracy.
Ability to maintain organized systems for timely patient flow and remain calm in busy or stressful situations.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as database and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time; flexibility to work weekends as needed.
Spoken and written fluency in English.

Nice To Haves

Bilingual Spanish or Creole.
Experience working with geriatric patients.
Experience with an EMR system.

Responsibilities

Measure and record patient vital signs and document patient interviews and medical histories.
Catalog and communicate patient needs to the PCP, clinician, specialist, and other clinical personnel.
Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
Observe patients and report changes in their conditions to the PCP, clinician, specialist, or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens and perform basic waived laboratory tests.
Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first-aid procedures under physician supervision; use CPR skills when necessary.
Maintain supplies and equipment, stock and sterilize instruments, follow OSHA safety standards, and maintain accurate, legal, and ethical documentation.
Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay information for the physician.
Call prescriptions in to pharmacies upon physician approval and authorization; use appropriate medical terminology and professional conduct. Authorized staff may use the ChenMed Rx system to support physician medication dispensing.
Provide health coaching to a defined patient group to support healthy lifestyle choices and follow up with coached patients through weekly calls.
Perform other duties as assigned or modified at the manager’s discretion.