Care Partnerships Associate - Remote

Thriveworks•AZ - Remote, AZ

11d•Remote

About The Position

Thriveworks is seeking a Care Partnerships Associate to expand access to behavioral healthcare by building and strengthening relationships with healthcare organizations and referral partners. This externally facing role combines business development, relationship management, and territory strategy to develop referral opportunities and drive measurable growth. The associate manages healthcare partner relationships from initial outreach through long-term partnership growth, using data to identify opportunities and prioritize outreach. The role involves growing referral partnerships, developing relationships with healthcare stakeholders, improving the referral experience, researching and developing a territory, maintaining accurate account information in Salesforce, and collaborating with internal teams to address partner needs. Success is measured by referral and client-visit growth, partnership expansion and reactivation, outreach effectiveness, Patient Referral Dashboard adoption, Salesforce accuracy, and contributions to Care Partnerships goals. Thriveworks is a clinician-founded and operated organization focused on making effective, affordable, and accessible mental healthcare available to Americans. The company reports more than 2,800 providers across all 50 states, over 340 in-person locations, and participation with more than 360 commercial and government health plans. Applicants must be legally authorized to work in the United States at the time of hire; visa sponsorship is not available. Physical demands may include prolonged sedentary periods and entering text or data using a traditional keyboard.

Requirements

2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a related field.
Strong communication, relationship-building, and problem-solving skills.
Confidence with outbound outreach and developing new relationships.
Ability to manage multiple accounts and prioritize opportunities independently.
Comfort using data and performance metrics to drive decisions.
CRM experience; Salesforce is strongly preferred.
Strong ownership, organization, and follow-through.
Ability to thrive in a fast-paced, growth-oriented environment.
Applicants must be legally authorized to work in the United States at the time of hire.

Nice To Haves

Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field preferred.
Salesforce experience.

Responsibilities

Manage a portfolio of healthcare partners and referral sources to increase referrals and new client visits.
Develop strategies to grow existing partnerships and build new referral relationships.
Identify high-potential providers, practices, specialties, and healthcare organizations within assigned markets.
Use referral and account data to prioritize outreach, identify opportunities, and re-engage declining or inactive partners.
Build relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.
Conduct proactive outreach through phone, email, virtual meetings, and in-person engagement when appropriate.
Educate partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.
Serve as a trusted point of contact and build relationships across multiple levels of strategic accounts.
Help partners navigate the Thriveworks referral process and remove barriers to patient access.
Promote adoption of referral tools, including the Patient Referral Dashboard.
Identify recurring partner needs and collaborate internally to improve the referral experience.
Research healthcare markets and identify new partnership opportunities.
Build relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.
Prioritize accounts based on referral potential, performance, and strategic value.
Maintain accurate account and activity information in Salesforce.
Use CRM, dashboards, and referral data to evaluate performance and prioritize opportunities.
Maintain strong follow-through on partner commitments, meetings, and growth opportunities.
Partner with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.
Connect partners with appropriate internal resources when issues fall outside the scope of Care Partnerships.