Family Partnerships Coordinator, Remote

The Smith Family

1d • Hybrid

About The Position

The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty. Its Learning for Life program provides emotional, practical and financial support to help children and young people experiencing disadvantage with their education, from early learning through primary and high school.

The Remote Family Partnership Coordinator works within Queensland as part of the Learning for Life team, supporting geographically dispersed families through referrals, links to programs and community relationships. The role helps families engage with educational support and promotes strong school attendance, achievement and post-school pathways. Family support is primarily provided by phone and email with primary contacts; face-to-face contact with students or families is unusual.

This permanent, full-time role offers a flexible location and flexible work arrangements, including hybrid working. The coordinator contributes to a local Learning for Life team and the broader organisation, with on-the-job skill development and regular coaching from their leader.

Requirements

• Experience building strong relationships with families and community stakeholders, such as in family support, community engagement, social work or school liaison roles.
• Effective interpersonal and communication skills.
• Ability to work autonomously, organise your own day, solve problems and adapt when plans change.
• Computer literacy and motivation to complete administrative or data-entry tasks and achieve goals.
• Ability to collaborate with a team to support outcomes.
• Preparedness to undertake a National Police Check and a Working with Children’s Check.

Responsibilities

• Build partnerships with Learning for Life families using a family-centred approach.
• Support families to engage with The Smith Family’s educational programs.
• Complete administrative tasks and data entry to plan work and focus efforts.
• Engage with community organisations and link families to services, information and support.
• Contribute to a local Learning for Life team and collaborate with the broader organisation.
• Focus on personal and professional growth through on-the-job skill development and regular coaching.
• Support geographically dispersed families primarily through phone and email communication.

Benefits

• Flexible work options and opportunities to purchase additional annual leave.
• Salary packaging and discounts at retailers across the country.
• Supportive, diverse and inclusive team with regular opportunities to connect with colleagues and community.
• Inclusive leave options, including paid parental, cultural and gender affirmation leave.
• Support for employees’ and their families’ mental and physical health, including a care and safety platform, unlimited Employee Assistance and access to fitness facilities through Fitness Passport.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed