COMMUNITY ASSOCIATE, FAMILY PARTNERSHIPS
About The Position
The Department of Resident Services, Partnerships and Initiatives (RSPI) engages NYCHA residents in programs, services, and initiatives, supports Resident Associations, and connects residents with economic, educational, and career opportunities. Its Family Partnerships Department connects residents to services and programs that promote household stability, tenancy, individual advancement, aging in place, and successful family reunification for people with justice system involvement. It also coordinates partnerships and referrals with external providers and City agencies. The Community Associate supports the Family Partnerships team under the direction of the Unit's Supervisor. The role uses a preventive, early-intervention case management approach to assess residents' needs, make referrals, coordinate services, maintain case records, and collaborate with NYCHA staff and community organizations. The position also involves documentation, data entry, referral follow-up, and other administrative duties.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the described duties; or equivalent education and/or experience.
Responsibilities
- Develop plans, under supervisor guidance, to provide residents with appropriate social services using an early-intervention, preventive-focused case management approach.
- Conduct home visits and assessments to determine service needs, under supervisor guidance.
- Conduct in-person and telephone prescreenings of NYCHA residents when needed and make appropriate referrals to formal and informal partners.
- Prepare and maintain case records and written reports in the Family Partnerships Case Management Services (FPCMS) database.
- Coordinate services and connect residents to support systems through direct referrals and outreach.
- Develop and maintain collaborative partnerships with NYCHA staff and community-based organizations to understand available citywide, borough-wide, and development-specific programs and support effective referrals and outcomes.
- Complete key documentation, perform data entry, and follow up on referrals as appropriate.
- Use FSCMS and database systems to document, track, and make referrals for services relevant to residents' needs.
- Perform other related administrative duties as needed.
Benefits
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan through the New York City Employees’ Retirement System (NYCERS)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
