Care Coordinator, Residential Recovery
About The Position
The Care Coordinator works as a member of the clinical team in a residential recovery program, ensuring client safety and security and helping clients obtain needed services through information, referral coordination, and follow-up. The role provides program coverage and supervises activities, coordinates medical, behavioral, medication-assisted treatment (MAT), and psychiatric services, and connects clients with external resources. The Care Coordinator also supports clients with housing, education, vocational, and employment needs; facilitates assigned recovery or skill-building groups; and participates in collaborative care planning, aftercare, and discharge support. The position maintains client records and confidentiality, supervises program guideline compliance and medication processes, communicates with clients and staff, attends team meetings, and provides emergency shift coverage when needed. It also involves driving the program van to transport clients and some travel within the state. The role is based in a handicapped-accessible residential program and directly reports to the Clinical Supervisor. A successful background check is required. The stated schedule is Monday through Friday, 9:00 AM to 5:00 PM, with a one-hour unpaid lunch break, for 35 hours per week. The posting also describes five shifts, including one evening shift and one weekend shift.
Requirements
- Bachelor's degree or five years of relevant work experience in social services, recovery or mental health, or housing services.
- Understanding of the disease concept of addiction.
- Knowledge of 12 Step programs.
- Understanding of mental health diagnoses and trauma.
- Strong verbal and written communication skills.
- Valid driver's license, reliable transportation, and ability to meet insurance standards.
- Ability to drive a van.
- Ability to climb stairs in a residential building.
- Successful background check.
Responsibilities
- Ensure the safety and security of clients.
- Provide program coverage and supervise daily, nightly, and weekend activities.
- Coordinate medical and behavioral services through insurance.
- Coordinate MAT and psychiatric services.
- Refer clients to external resources, including medical and dental services, health benefits, job training, Mass Rehab, and career centers.
- Maintain accurate client files and records, including documentation of activities.
- Assist clients with housing, education, vocational, and employment issues identified upon admission.
- Facilitate in-house recovery and/or skill-building groups as assigned.
- Supervise client compliance with program guidelines.
- Consult with the team to develop collaborative care plans and aftercare plans for clients.
- Assist with client aftercare and discharge.
- Fill required shifts in emergency coverage situations.
- Contribute to a supportive interpersonal atmosphere.
- Supervise the medication process and medication times.
- Meet bi-weekly for supervision.
- Drive the SMOC Program van to transport clients.
- Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
- Attend and participate in team meetings as requested, and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program, department, agency, and funder requirements and SMOC policies and procedures.
- Perform other duties as assigned.
Benefits
- Full-time employees can accrue up to three weeks of vacation and two weeks of sick time, and are eligible for 12 paid holidays during their first year.
- Employer-paid life insurance and AD&D and long-term disability for full-time employees.
- Medical plans through Mass General Brigham with an HRA employer cost-sharing program, dental plans with orthodontic coverage, and EyeMed vision insurance for full-time employees.
- 403(B) retirement plan with company match starting on day one for full-time and part-time employees.
- Additional voluntary benefits, including term and whole life insurance, accident insurance, critical illness, hospital indemnity, and short-term disability.
- Flexible spending accounts and dependent care accounts.
- Employee assistance program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
