Residential Care Coordinator

The Manor Assisted Living Community•Little Rock, AR

About The Position

The Residential Care Coordinator assists with the overall operation of the resident direct care department in accordance with applicable state and local standards, guidelines, and regulations, while helping maintain the highest degree of quality care. The role coordinates direct and health care services with other resident services to support continuity of each resident’s care, participates in quality assurance and service-plan reviews, and provides reports and recommendations to the Director of Nursing (DON) and other relevant parties. The coordinator oversees staffing needs and schedules, monitors coverage and absenteeism, conducts daily rounds, and helps recruit, select, counsel, discipline, and, when necessary, terminate direct and health care personnel. The position also participates in inspections, care coordination meetings, complaint reviews, and required training and recordkeeping. On-call duties are Monday through Friday, with weekend rotation every other weekend with the DON.

Requirements

At least one year of experience as a supervisor in a healthcare setting.
Maintain current licensure and remain in good standing.
Complete continuing education each year as required by state rules and regulations.
Professional verbal communication skills.
Creativity and flexibility.
Organization and attention to detail.
Empathy, caring, understanding, and enjoyment of working with geriatric residents.
Knowledge of nursing and medical practices.
Ability to pass a criminal background check and meet health and state requirements, including drug and TB testing.
Ability to stand, walk, and sit for prolonged periods.
Ability to lift at least 50 pounds and push, pull, move, and/or carry that weight.

Responsibilities

Assist the DON in developing methods to coordinate direct and health care services with other resident services and maintain continuity of care.
Perform administrative duties, including completing reports and charting.
Participate in the Resident Care department’s ongoing quality assurance program.
Assist the Executive Director and DON in developing, implementing, and periodically updating resident direct and health care service plans.
Participate in inspections conducted by authorized government agencies.
Provide written and oral reports and recommendations to the DON concerning Resident Care department operations.
Work with residents, personnel, visitors, and government agencies or personnel under varied conditions and circumstances.
Provide reports about Resident Care programs and activities as required or directed by committees.
Participate in regular reviews of service plans.
Conduct quarterly care coordination meetings with families and/or care providers, or meet as needed.
Determine resident staffing needs and staff the nursing department accordingly.
Make daily rounds of direct and health care services to ensure staff perform assignments according to acceptable care standards.
Create and adjust staffing schedules based on resident and community needs, minimize overtime, and ensure compliance with state regulations.
Monitor absenteeism to ensure adequate direct care staffing at all times.
Recruit, interview, and select Resident Care personnel.
Counsel or discipline direct and health care personnel as necessary.
Terminate employees when necessary, documenting and coordinating the action with the Executive Director and DON.
Complete and maintain records of required training.
Review complaints and grievances and prepare appropriate documentation.
Perform other duties and assignments as requested or required.
Serve on call Monday through Friday and rotate every other weekend with the DON.