Care Coordinator (Bilingual - No Field Work Required!)

New York Psychotherapy and Counseling Center•Brooklyn, NY

10d•Onsite

About The Position

New York Psychotherapy and Counseling Center (NYPCC) is seeking an energetic, self-motivated Care Coordinator for its Gateway to Wellness Health Home Care Management initiative. This full-time position is based at the Child and Family Health Center at 102 Pilling Street, Brooklyn, New York. The initiative supplements and enhances NYPCC’s behavioral health services throughout the New York City area. The Care Coordinator manages a caseload of more than 85 Health Home Care clients and helps develop comprehensive care plans. The role addresses clients’ service needs, including housing, benefits, medical care, transportation, education, employment, crisis intervention, and other supportive services. Coordinators work with a care team and connect with clients in person and by phone, while completing assessments, referrals, advocacy, documentation, and ongoing monitoring in electronic health records. The role requires English-Spanish bilingual ability, a bachelor’s degree, and RMA experience. Experience with HARP clients is preferred. The position offers a salary of $47,000–$60,000 per year, commensurate with experience and qualifications, and benefits including medical, dental, and vision coverage, paid time off, salary increases, bonuses, a 403(b) retirement plan, and potential loan-forgiveness and student-loan pay-down programs.

Requirements

Bachelor’s degree.
Bilingual in English and Spanish.
Experience with RMA.
Knowledge of community resources and services to support service delivery and connect members with services based on client-centered service plans.
Excellent verbal and written communication skills to provide linguistically appropriate services.
Ability to communicate with professionals, provider networks, and managed care organizations regarding client status, functioning, and service needs.

Nice To Haves

Experience with HARP clients.

Responsibilities

Manage a caseload of 85 or more Health Home Care clients.
Assist in developing comprehensive care plans.
Address client service needs, including housing, benefits, medical care, transportation, education, employment, crisis intervention, and other supportive services.
Work as a member of a care team that includes a supervisor, clinicians, verbal psychotherapists, and psychiatrists.
Conduct advocacy and assessments, plan services, create linkages and referrals, and complete ongoing documentation and monitoring in electronic health records.
Contact clients diagnosed with mental illness, substance use disorders, and chronic medical conditions that significantly affect functioning on a monthly basis, in person and by phone.
Communicate with other professionals, provider networks, and managed care organizations about client status, functioning, and need for additional services.
Link clients to community resources and services in accordance with client-centered service plans.