Care Coordinator

United Way of Southwestern Pennsylvania • Pittsburgh, PA

13d • Onsite

About The Position

The 211 Care Coordinator supports individual callers as they navigate complex social service systems. The role develops specialized knowledge in areas such as workforce development, public benefits, and basic needs, and serves as a triage point to connect callers and program participants with trusted community partners to address social needs. Using 211 information and referral (I&R) technology, the Care Coordinator applies closed-loop processes and tools to monitor referral progress and track outcomes in support of program success.

This is a grant-funded position through December 2027. Continued employment beyond the grant period is not guaranteed and depends on the availability of additional funding. The position is based at the United Way of Southwestern Pennsylvania Pittsburgh Office.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of human services, social, or related nonprofit experience.
• A combination of experience and education may be considered in lieu of education.

Nice To Haves

• Bachelor’s degree.
• Certified community health worker experience.

Responsibilities

• Support callers navigating complex social service systems.
• Develop specialized knowledge of workforce development, public benefits, and basic needs.
• Triage callers and program participants and connect them with trusted community partners to address social needs.
• Use 211 information and referral technology and closed-loop processes to monitor referral progress and track outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED