Care Coordinator

Endeavor HCBS • Phoenix, AZ

9d • Onsite

About The Position

The Care Coordinator manages and coordinates Home and Community-Based Services (HCBS) for individuals with developmental disabilities and their families. The role is the central point of contact for members, Direct Support Professionals (DSPs), and state support teams, overseeing service delivery, conducting routine home visits, and ensuring compliance with Arizona Division of Developmental Disabilities (DDD) standards.

This position is based in person in Phoenix, Arizona. It is full-time, non-exempt, and scheduled Monday through Friday from 8:30 AM to 4:30 PM. The Care Coordinator reports to the Branch Manager and is responsible for coordinating services, maintaining documentation, supporting DSPs, and helping families address service needs and disruptions.

Requirements

• Valid Level One Fingerprint Clearance Card, or eligibility to obtain one before hire.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license, reliable personal vehicle, and active auto insurance.
• Understanding of confidentiality standards and HIPAA compliance.
• Technology proficiency, particularly with Google Workspace (Docs, Sheets, Gmail, and Drive) and Apple/iOS devices.

Nice To Haves

• At least one year of experience as a Care Coordinator, Case Manager, or in an equivalent human services or healthcare role.
• Prior experience in HCBS or with Arizona’s DDD system.
• Previous experience as a DSP, Lead DSP, or Group Home Manager/Lead.
• Working knowledge of PCSPs and state-authorized service delivery models, including Attendant Care, Habilitation, and Respite.

Responsibilities

• Oversee and coordinate authorized HCBS—including Attendant Care, Habilitation, and Respite—for assigned DDD members.
• Ensure delivered care aligns with authorizations and Person-Centered Service Plans (PCSPs), and track service utilization, member goals, and outcomes.
• Conduct regular scheduled home visits to observe care environments, evaluate member satisfaction, and identify changing needs.
• Serve as the primary contact connecting families, DSPs, state support coordinators, and internal administrative staff.
• Support field DSPs by answering questions, clarifying service goals, and resolving day-to-day service delivery issues.
• Maintain complete, accurate, and timely documentation in accordance with Arizona DDD, AHCCCS, and HIPAA standards.
• Address coverage gaps, mitigate service disruptions, and advocate for resources that support members in their homes and communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed