Care Coordinator

ST LUKES CATARACT & LASER INSTITUTE•Tarpon Springs, FL

15d

About The Position

The Care Coordinator supports the relationship between referring physicians and treating physicians by overseeing the patient journey from referral through exam completion and closing the communication loop with the referring physician. The role manages communications with healthcare providers, assists clinic staff with care coordination, and ensures referred patients are scheduled promptly. It also handles incoming medical records, ensuring they reach the correct provider and are incorporated into the patient’s electronic medical record.

Requirements

Knowledge of HIPAA, privacy and security, and the Privacy Rule.
Good organizational skills and the ability to prioritize tasks.
Strong working knowledge of EHR and EPM.
Familiarity with ophthalmic terms and clinic flow, including how to read a chart.
Computer data entry, filing, spelling, and telephone skills.
Good verbal and written communication skills.
Ability to relate well with coworkers, other staff, and medical staff.
Conscientiousness regarding confidentiality and awareness of confidentiality guidelines for handled materials.
High school diploma or GED required.
Experience in a healthcare setting.

Responsibilities

Manage inbound and outbound communication with healthcare providers.
Assist clinic staff with care coordination and communication with external providers.
Ensure referred patients are scheduled in a timely manner.
Conduct outbound call programs.
Ensure incoming records received by mail, fax, NextGen Share, or other means are delivered to the correct provider promptly.
Ensure incoming medical records are incorporated into the patient’s electronic medical record.
Undertake a variety of miscellaneous duties and perform other job functions as assigned.