CARE Coordinator

P1 Service LLC•Lenexa, KS

6d•Onsite

About The Position

P1 Service, LLC is seeking a CARE Coordinator for its Lenexa office. The CARE Coordinator serves as the voice of the customer and supports an exceptional client experience throughout service relationships. The role conducts customer CARE interviews, gathers feedback, identifies service-improvement opportunities, and coordinates follow-up to help ensure concerns are addressed. The successful candidate is organized, customer-focused, an excellent communicator, and skilled at building relationships and promoting continuous improvement. The position also supports the Lenexa MSR Sales Team as directed by the Director of Sales. Additional work includes using technology and research tools to identify market trends, vertical-market opportunities, and prospect information; creating reports and data analysis for business development; researching and reporting on AI use in the Preventive Maintenance sales process; and assisting with the annual P1 Sales Summit. This is an office-based role with standard Monday–Friday business hours. P1 Service describes its culture as safety-first, family-oriented, challenging, rewarding, energetic, ethical, and friendly.

Requirements

High school diploma or equivalent of three years of work experience.
High-level communication skills.
Active listening skills.
Ability to write concisely and completely.
Experience with standard business software, including Excel, Word, OneNote, and Outlook.
Accountability.
Time-management skills.
Workload-management skills.
Deadline-management skills.

Nice To Haves

Experience with the COINS Business Operating System is helpful.
Bachelor’s degree or equivalent of five years of work experience.

Responsibilities

Conduct customer CARE interviews by telephone according to established schedules and customer needs.
Maintain an organized calendar to complete CARE commitments and follow-up activities on time.
Gather customer feedback about Preventive Maintenance Agreements and Service Project Agreements.
Document customer interactions, concerns, compliments, and improvement opportunities in CRM and other designated reporting systems.
Communicate customer feedback and concerns to Service Managers, Account Managers, and Service Leadership through appropriate channels.
Track identified issues, agreed corrective actions, and follow-up activities to help ensure concerns are resolved.
Escalate unresolved customer concerns or delayed corrective actions to branch leadership as appropriate.
Report positive customer feedback through CRM, Service Operations Meeting updates, weekly Good News communications, and other recognition channels.
Maintain accurate and timely CARE reporting and documentation.
Advocate independently for customers while supporting established operational processes and management responsibilities.
Foster open communication and information sharing between customers and internal teams.
Provide Account Managers and Service Managers with customer-experience insights to support customer retention and relationship growth.
Conduct urgent CARE activities outside regularly scheduled customer contact plans when necessary.
Support the Lenexa MSR Sales Team as directed by the Director of Sales.
Use technology and research tools to identify market trends, vertical-market opportunities, and prospect information.
Create reports and data analysis to support business development efforts.
Research and report on the use of Artificial Intelligence in the Preventive Maintenance sales process.
Assist with planning and organizing the annual P1 Sales Summit.