Care Coordinator

WESTCARE INC•Miami, FL

49d•$23 - $23•Onsite

About The Position

The Care Coordinator coordinates services for women and parents of infants who were screened for or referred to Healthy Start. This role involves providing education and support in childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0-3. The coordinator will explain Healthy Start services, identify risk factors, encourage consumer participation, and develop cooperative working relationships with primary health care providers. Responsibilities include maintaining updated progress notes, managing a caseload of approximately 40+ consumers per month, attending staff meetings and training, and providing short-term psychosocial care if qualified. The role also involves ensuring client records are accurate and updated, providing referral information for community resources, linking clients to services, and documenting referrals and closures within the database system. The coordinator must ensure required efforts are made to reach clients, follow appropriate telephone etiquette, and maintain a comprehensive understanding of maternal/child health issues. They will generate necessary correspondence, maintain quality standards, and possess professional work documentation and time management skills. A good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines is essential. The role requires preparing and submitting administrative reports, embracing the mission and vision of WestCare Foundation, and completing all orientation and mandated training activities. Any other duties as assigned will also be part of the responsibilities.

Requirements

Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required.
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Graduation from an accredited four-year college with a degree human services, social sciences, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field is required.
2 years of public health/community development experience is required.
Bilingual is preferred.
Able to work effectively with a diverse population.
Able to work in a fast pace and constantly changing professional environment.
Able to work well with a team.
Excellent communication skills, both written and oral.
Excellent interpersonal skills.
Able to prioritize and work well in a fast pace and changing professional environment.
Self-directed and able to work with minimal supervision.
Working knowledge of MS Office products (i.e. Excel, Word, and Outlook).
Excellent communication skills; Ability to exercise good judgment and discretion; Ability to work well in a team environment; Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality; Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality.
Understands that different cultural and ethnic groups have different perceptions of health, wellness, behavioral health, and preventive health services.
Demonstrates respect for individual’s cultural and ethnic values when conducting assessments, developing Wellness and Recovery Plans, and providing services.
Understands that different cultures define and perceive family and its importance differently.
Demonstrates ability to work effectively with culturally diverse staff and populations.
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment.
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma.
Aware of the differences between trauma informed and trauma-specific services.
Understands the bidirectional relationships among substance use and mental disorders and trauma.
Understands the differences among various kinds of abuse and trauma, including: physical, emotional, and sexual abuse; domestic violence; experiences of war for both combat veterans and survivors of war; natural disasters; and community violence.
Familiarity with WestCare services and programs.
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours.
Shows flexibility and is responsive to requests from supervisor.
Works independently with minimal supervision.
Exhibits characteristics of good workmanship, and integrity on the job.
Work time is always productive.
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies.
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision.
Maintains a positive attitude toward work.
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the agency’s reporting procedures.
Presents a positive personal image.
Dresses and maintains a professional demeanor.

Nice To Haves

Other trainings, education and/or experience may be substituted for certain minimum qualifications.

Responsibilities

Responds to Healthy Start referrals in a timely manner consistent with Healthy Start requirements.
Provide education and support in childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0-3.
Explain Healthy Start services to consumers, identify risk factors, and encourage consumers to participate.
Develop cooperative working relationships with primary health care providers.
Provide care coordination and referrals.
Maintain updated progress notes of services, referrals, and accomplishments in consumer files in a timely manner as outlined by Healthy Start Standards and Guidelines.
Ability to maintain a caseload of approximately 40+ consumers per month.
Attend staff meetings, training and in-service as assigned by the Program Director or required by the agency.
Ability to provide short-term psychosocial care, if qualifications are met.
Ensures that all client’s records are accurate, current and updated on a regular basis.
Provide referral information to educate and improve client’s knowledge and understanding of available community resources, as well as link clients to services that support the well-being of women during pregnancy and/or during child’s infancy (e.g., WIC, food banks, housing, mental health service, etc.).
The referrals or information provided should be based on the risks identified through the prenatal or infant screen and/or the initial contact interview.
Intake coordinator may facilitate the referral process, to ensure client is connected.
Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
Ensure required efforts are made when attempting to reach clients, as stated in the program’s guidelines.
Follow appropriate telephone etiquette when answering incoming calls, when leaving messages (e.g., identify yourself and program, speak clearly when leaving messages, etc.) and or taking messages accurately by verifying callers information.
Develop and maintain a comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood.
Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers.
Responsible for maintaining established quantity and quality standards.
Professional work documentation and time management skills.
Develop and maintain good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines.
Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
Prepare and submit appropriate administrative reports, accurately and on a timely basis.
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation.
Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
Perform any other duties as assigned.