Care Coordinator "Mandarin Preferred"

Elevance Health•New York, NY

7d•Remote

About The Position

The Care Coordinator coordinates the delivery of care for members. The role implements, coordinates, monitors, and evaluates options and services to meet members’ health needs and ensure appropriate use of clinical resources. It monitors care delivery across markets, maintains daily admission and discharge records, and expedites and coordinates appointments for assigned hospitalized members. The Care Coordinator authorizes and coordinates services, keeps providers involved in a member’s care informed about appointments, condition, and additional clinical support needs, requests and gathers medical records, and maintains accurate, complete documentation in the Case Management database. The position is based in Staten Island, New York and is primarily virtual full-time, except for required in-person training. Candidates must be within a reasonable commuting distance of the posting location unless an accommodation is granted. Mandarin proficiency is highly preferred, as is proficiency in Microsoft Excel. The listed pay range for New York is $21.42 to $32.12 per hour.

Requirements

High school diploma or equivalent, and at least 2 years of experience in Case Management Care Coordination in an HMO environment; or an equivalent combination of education and experience.

Nice To Haves

Mandarin proficiency is highly preferred.
Proficiency in Microsoft Excel is strongly preferred.

Responsibilities

Implement, coordinate, monitor, and evaluate options and services to meet members’ health needs and ensure appropriate use of clinical resources.
Monitor delivery of care across all markets.
Maintain daily admissions and discharge records.
Expedite and coordinate appointments for assigned hospitalized members.
Authorize and coordinate services.
Keep providers involved in members’ care updated on appointments, condition, and additional clinical support needed.
Request and gather necessary medical records.
Maintain accurate and complete documentation in the Case Management database.