Training Department Associate (Mandarin Preferred)

Teso Life • New York, NY

1d • Onsite

About The Position

The Training Department Associate supports the Training Manager in coordinating and delivering employee onboarding, store operations training, new store opening training, and ongoing learning programs across TESO locations. The role prepares approved learning materials, coordinates training logistics, supports practical instruction and assessments, and maintains accurate training records. It helps employees apply required knowledge and skills consistently and provides feedback to improve training effectiveness.

Requirements

• Associate degree or above.
• Strong Microsoft Office or Google Workspace skills.
• Ability to prepare learning materials, coordinate schedules, maintain spreadsheets, and present clearly.
• Organized, detail-oriented, patient, service-focused, and collaborative; able to explain procedures and manage priorities.
• Able to travel to stores as required.

Nice To Haves

• Education in training, education, human resources, business, retail management, or a related field.
• Training-related experience.
• Familiarity with retail SOPs and learning systems.
• Proficiency in English and Mandarin.

Responsibilities

• Coordinate onboarding and recurring training schedules with the Training Manager, HR, regional teams, and Store Managers.
• Arrange invitations, learner rosters, materials, venues, equipment, and virtual meeting access.
• Track attendance, completion deadlines, and make-up sessions; escalate scheduling or participation issues.
• Deliver assigned introductory modules, demonstrations, and practice sessions using approved materials and guidance.
• Support new store opening training, including setup, learner coordination, and readiness tracking.
• Reinforce approved service, checkout, receiving, replenishment, inventory, hygiene, and safety procedures; refer technical questions to the appropriate owner.
• Prepare presentations, job aids, checklists, quizzes, and video or digital learning content under the Training Manager’s direction.
• Coordinate with Operations Standards, Merchandising, HR, IT, and Loss Prevention to confirm content accuracy before approval.
• Maintain consistent formatting and version control; distribute only approved materials and withdraw obsolete versions.
• Manually verify AI-assisted content before use.
• Organize and archive training materials, ensuring they are complete, orderly, and easy to retrieve.
• Administer approved quizzes, skill checks, feedback surveys, and certification documentation using established criteria.
• Maintain accurate attendance, assessment, completion, and retraining records in the designated system.
• Follow up on incomplete learning and unsuccessful assessments; submit results for authorized review and certification decisions.
• Collect learner and manager feedback and identify recurring knowledge or execution gaps.
• Coordinate refresher training and follow-up activities assigned by the Training Manager; track action completion.
• Prepare training summaries and improvement recommendations, and protect employee information and assessment records.
• Track learner training progress, update completion status promptly, and flag and follow up on overdue items.

Benefits

• 401(k) and 401(k) matching, subject to eligibility requirements.
• Paid sick leave.
• Employee discount.
• Health insurance.
• Paid time off.
• Quarterly performance-based bonus, subject to the eligibility requirements, performance criteria, and terms of the Company's bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree