Care Coordinator Associate

HealthCare Access Maryland•Baltimore, MD

73d•Onsite

About The Position

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. The Care Coordination Associate assists BCDSS permanency staff with coordinating health care services for children in out-of-home placement, including scheduling of appointments for routine medical, dental, mental health, and specialty care as needed.

Requirements

Bachelor’s degree in social work or health related field
Experience in coordinating care/services for clients
Well developed interpersonal & communication skills
Proficient in MS Word, Excel, Outlook and Gmail
Professional appearance and demeanor
Familiarity with database systems
Customer service skills
Ability to effectively gather information via telephone in a professional manner
Ability to document appointment scheduling outcomes
Ability to answer a multi-line telephone system and direct calls to the appropriate person
Familiarity with community based resources
Ability to gather community-based resources that are useful for the populations served by the MATCH Program

Responsibilities

Serve as a resource person for BCDSS permanency staff for navigating the medical, dental, and mental health systems.
Track health care services for children in out-of-home placement to assure their health needs are being met including retrieving medical documentation for medical case review.
Identify health care resources and make referrals to appropriate agencies.
Teach and role model appropriate health-seeking behaviors to DSS staff, foster and kinship families.
Participate in staff, community, professional and inter-agency meetings and conferences as necessary.
Document assessments, activities, treatment plans, and resolutions in database.
Update medical information and MATCH database.
Update medical information in CHESSIE.
Answer the telephones and assist callers.