Care Access Coordinator

HOSPICE OF THE CHESAPEAKE • Pasadena, MD

26d • $20 - $26 • Onsite

About The Position

The Care Access Coordinator bridges access to care by combining hospice intake and supportive care coordination. The role manages referrals, schedules admissions and liaison visits, and provides exceptional service to referral sources, patients, and families. It also oversees Durable Medical Equipment (DME) orders and tracking to meet patient needs. For Supportive Care, the Coordinator manages medical staff schedules, processes referrals promptly, and coordinates support for patient visits, including Home Health Services, X-rays, and patient assessments. The position requires a friendly, courteous demeanor and accurate, timely communication and task completion.

This is a full-time, Monday through Friday position from 9:00 a.m. to 5:30 p.m., located in Pasadena, Maryland. The stated hourly salary range is $19.75 to $26.00; compensation is also described as competitive and commensurate with experience, education, and credentialing.

Requirements

• High school diploma or equivalent required.
• Demonstrated exceptional customer service skills.
• Understanding of and acceptance of the hospice philosophy.
• Ability to work effectively independently and as part of a team.
• Ability to multitask in a busy environment, manage multiple assignments, meet deadlines, and maintain attention to detail, efficiency, and accuracy.
• Ability to communicate effectively with medical professionals across various disciplines.
• Basic computer skills, including Microsoft Word and Outlook.
• Effective problem-solving skills and ability to prioritize and implement solutions.
• Commitment to providing quality, timely, and cost-effective patient care.

Nice To Haves

• Associate degree in a related field; candidates with commensurate experience will be considered.
• At least one year of experience in hospice, home healthcare, or a customer service-related position is preferred.
• Proficiency in electronic medical records programs, Microsoft Excel, and scheduling software.

Responsibilities

• Respond to referral calls, provide appropriate information, and complete associated paperwork and records.
• Explain hospice services to callers and visitors as needed.
• Order Durable Medical Equipment (DME), and track and document orders.
• Communicate with DME companies, attending physicians, and care facility personnel as needed to track admission orders and certification or certification of terminal illness.
• For Medicare patients, verify financial eligibility dates and previous hospice benefits.
• Enter referral information in electronic medical record software.
• Work with the finance department to facilitate proper billing of hospice services.
• Schedule admission visits.
• Coordinate liaison visits and supportive care patient visits, including Home Health Services, X-rays, and patient assessments.
• Manage medical staff schedules for Supportive Care.
• Process referrals promptly and provide support to referral sources, patients, and families.

Benefits

• Generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in the first year of employment.
• Access to an Emergency Sick Bank that can provide up to 80 hours of sick time for medical emergencies after paid time off is exhausted.
• Educational assistance for professional development, additional certifications, and degree programs.
• Health insurance coverage.
• Dental coverage.
• Vision coverage.
• Company-paid short-term disability insurance.
• Company-paid life insurance.
• Available accident and critical illness coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED