Access Care Representative

NY United Health Services•Binghamton, NY

About The Position

The Access Care Representative (ACR) at United Health Services helps patients take the next step in their care by making scheduling, registration, and insurance verification as smooth as possible. The Central Scheduling ACR works with clinical and administrative teams to support a positive patient experience, timely access to care, and accurate front-end revenue cycle processes. The position is in Patient Registration/Access Care at UHS Binghamton General Hospital and is per diem, with work scheduled on an as-needed, agreed-upon basis. Working hours are assigned by the manager. Compensation is $17.05–$22.17 per hour, depending on experience. This position is not eligible for benefits. The role requires professional communication with patients and families, accurate handling of demographic and insurance information, and attention to privacy, security, compliance, and operational procedures. The representative may occasionally travel between organizational locations and operate a system-owned vehicle when required and eligible under organizational driving requirements.

Requirements

High school diploma or equivalent.
At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

NAHAM Certified Healthcare Access Associate (CHAA) certification.
Driver license.
Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment for the role.
Up to 1 year of healthcare experience in any job function.

Responsibilities

Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
Provide courteous, professional service to patients and families through phone, electronic, and in-person interactions.
Collect, review, and enter complete and accurate demographic and insurance information to support accurate billing and account processing.
Respond to patient questions and provide appropriate information while protecting privacy and confidentiality.
Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.
Use judgment within established procedures to address scheduling, registration, and insurance-related issues.
Work with peers and leaders to resolve issues affecting service quality and operational efficiency.
Support operational and departmental needs through occasional travel between organizational locations and, when required, operation of a system-owned vehicle.
Follow HIPAA, organizational privacy, regulatory, billing, financial compliance, security, and data-protection requirements.
Complete required training, competencies, and performance improvement activities within established timeframes.
Use a respectful, problem-solving approach in work and communications; safeguard sensitive data and promptly report potential security incidents, risks, or policy violations.
As applicable, support cybersecurity and data-protection requirements throughout the supplier lifecycle, including coordinating vendor risk assessments, monitoring third-party compliance, and reporting supply-chain or cybersecurity risks.
Monitor supplies and coordinate restocking to support uninterrupted operations.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation and perform responsibilities in accordance with organizational policies, procedures, and applicable regulations.
Perform additional responsibilities to meet department and organizational needs.