Access Care Representative

NY United Health Services•Johnson City, NY

About The Position

The Access Care Representative (ACR) at United Health Services (UHS) supports patients’ access to care by coordinating scheduling, registration, and insurance verification. The role works closely with clinical and administrative teams to provide a positive patient experience, timely access to services, and accurate front-end revenue cycle processes. The position is in Patient Registration/Access Care at UHS Wilson Medical Center and has a day rotational shift with 24 scheduled hours per week. The representative interacts with patients and families by phone, electronically, and in person; answers questions; gathers and enters demographic and insurance information; and protects patient privacy. The role uses judgment within established procedures, collaborates to resolve service and operational issues, and may occasionally travel between organizational locations. When travel is necessary, the employee may operate a system-owned vehicle and must remain eligible under organizational driving requirements. The position requires compliance with HIPAA, privacy, billing, financial, security, and other applicable requirements. The employee completes required training and performance improvement activities, supports departmental operations, maintains awareness of supplies, and demonstrates UHS values of Compassion, Trust, Respect, Teamwork, and Innovation. UHS describes its benefits and employee support as including medical, dental, and vision coverage for employees working 24 or more hours per week; PTO accrual; a 403(b) retirement plan with company match; flexible spending accounts; wellness rewards; employee assistance and virtual mental health support; tuition reimbursement; online courses; leadership programs; and internal mobility. Other listed offerings include discounted childcare, voluntary pet insurance and legal services, financial advisor access, and professional attire through the Classy Closet.

Requirements

High school diploma or equivalent.
At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

NAHAM Certified Healthcare Access Associate (CHAA) certification.
Driver license.
Up to 1 year of direct experience performing the exact or very similar duties in the same role or function.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment for the role.
Up to 1 year of healthcare experience in any job function.

Responsibilities

Perform patient registration, appointment scheduling, and insurance verification.
Provide courteous, professional service to patients and families through phone, electronic, and in-person interactions.
Collect, review, and enter accurate demographic and insurance information for billing and account processing.
Respond to patient questions and provide appropriate information while protecting privacy and confidentiality.
Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.
Use judgment within established procedures to address scheduling, registration, and insurance-related issues.
Collaborate with peers and leaders to resolve issues affecting service quality and operational efficiency.
Travel occasionally between organizational locations as operational needs require and, when necessary, operate a system-owned vehicle while meeting organizational driving requirements.
Follow HIPAA, organizational privacy, regulatory, billing, financial compliance, security, and data protection policies and requirements.
Complete required training, competencies, and performance improvement activities within established timeframes.
Promptly report potential security incidents, risks, policy violations, and applicable third-party or supply-chain cybersecurity risks.
Maintain awareness of supplies and coordinate restocking.
Demonstrate UHS values and perform additional responsibilities as needed to meet departmental and organizational needs.