Access Care Representative

United Health Services•Binghamton, NY

7d•$17 - $22

About The Position

The Access Care Representative (ACR) at United Health Services supports patients in accessing care by helping with scheduling, registration, and insurance verification. The Central Scheduling ACR works with clinical and administrative teams to provide a positive patient experience, timely access to care, and accurate front-end revenue cycle processes. The position is in Patient Registration/Access Care at UHS Binghamton General Hospital and is per diem, with work performed on an as-needed, agreed-upon basis. Working hours are assigned by the manager. Compensation is $17.05–$22.17 per hour, depending on experience. This position is not eligible for benefits. The role involves phone, electronic, and in-person interactions with patients and families. It requires handling patient information confidentially, following privacy, billing, financial, security, and other applicable requirements, and contributing to effective patient flow and operational needs. Occasional travel between organizational locations may be required; when necessary, the employee may operate a system-owned vehicle and must meet organizational driving requirements. United Health Services is a locally owned, not-for-profit healthcare system in New York’s Southern Tier. It comprises four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. The organization reports a workforce of more than 6,300 employees and providers and is guided by the values of Compassion, Trust, Respect, Teamwork, and Innovation.

Requirements

High school diploma or equivalent.
At least 1 year of customer- or patient-facing experience involving direct interaction and communication with the public.

Nice To Haves

NAHAM Certified Healthcare Access Associate (CHAA) certification.
Driver license.
Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
Up to 1 year of healthcare experience in any job function.

Responsibilities

Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
Provide courteous, professional service to patients and families through phone, electronic, and in-person interactions.
Collect, review, and enter complete and accurate demographic and insurance information for billing and account processing.
Respond to patient questions and provide appropriate information while protecting privacy and confidentiality.
Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.
Use judgment within established procedures to address scheduling, registration, and insurance-related issues.
Collaborate with peers and leaders to resolve issues affecting service quality and operational efficiency.
Travel occasionally between organizational locations and, when required, operate a system-owned vehicle while meeting organizational driving requirements.
Follow HIPAA and organizational privacy standards, along with applicable regulatory, billing, financial, security, and data-protection requirements.
Complete required training, competencies, and performance-improvement activities within established timeframes.
Communicate respectfully and use a problem-solving approach.
Safeguard sensitive data by following security policies, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations.
As applicable to the role, support cybersecurity and data-protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and reporting identified supply-chain or cybersecurity risks.
Monitor supplies and coordinate restocking to support uninterrupted operations.
Demonstrate UHS values and perform duties in accordance with organizational policies, procedures, and applicable regulations.
Perform additional responsibilities as required to meet department and organizational needs.