Access Care Representative

United Health Services•Johnson City, NY

7d•$17 - $22•Onsite

About The Position

The Access Care Representative (ACR) at United Health Services (UHS) supports patients by making scheduling, registration, and insurance verification smooth and accurate. The Central Scheduling ACR works with clinical and administrative teams to promote a positive patient experience, timely access to care, and accurate front-end revenue cycle processes. The primary department is Patient Registration/Access Care at UHS Wilson Medical Center. The primary shift is day rotational, with 24 regularly scheduled weekly hours. Compensation is $17.05–$22.17 per hour, depending on experience. The role includes patient registration, appointment scheduling, insurance verification, collecting and entering patient information, responding to questions, and coordinating with colleagues to address wait times and operational issues. It requires compliance with privacy, billing, financial, security, and other organizational requirements. Occasional travel between organizational locations may be needed, including operation of a system-owned vehicle when required and maintaining eligibility to meet organizational driving requirements. UHS describes a culture focused on connection, patient care, employee well-being, financial security, and career growth. The organization is a locally owned, not-for-profit healthcare system in New York’s Southern Tier, with more than 6,300 employees and providers.

Requirements

High school diploma or equivalent.
At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.

Nice To Haves

NAHAM Certified Healthcare Access Associate (CHAA) certification.
Driver license.
Up to 1 year of direct experience performing the same or very similar duties within the same role or function.
Up to 1 year of technical or systems experience using specialized tools, software, or equipment required for the role.
Up to 1 year of healthcare experience in any job function.

Responsibilities

Perform patient registration, appointment scheduling, and insurance verification to support timely access to care and accurate account setup.
Provide courteous, professional service to patients and families through phone, electronic, and in-person interactions.
Collect, review, and enter accurate demographic and insurance information for billing and account processing.
Respond to patient questions and provide appropriate information while protecting privacy and confidentiality.
Monitor patient wait times and collaborate with team members to communicate delays and improve patient flow.
Use judgment within established procedures to address scheduling, registration, and insurance-related issues.
Collaborate with peers and leaders to resolve issues affecting service quality and operational efficiency.
Travel between organizational locations occasionally as operational needs require; operate a system-owned vehicle when required and maintain eligibility to meet organizational driving requirements.
Comply with HIPAA, organizational privacy standards, regulatory requirements, and billing and financial compliance requirements.
Complete required training, competencies, and performance improvement activities within established timeframes.
Communicate respectfully and take a problem-solving approach.
Follow security policies, use systems responsibly, safeguard sensitive data, and promptly report potential security incidents, risks, or policy violations.
As applicable to the role, support cybersecurity and data protection throughout the supplier lifecycle, including vendor risk assessment coordination, third-party compliance monitoring, and reporting supply-chain or cybersecurity risks.
Monitor supplies and coordinate restocking to support uninterrupted operations.
Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation.
Follow organizational policies, procedures, and applicable regulations, and perform additional responsibilities as needed to meet department and organizational needs.

Benefits

Medical, dental, and vision coverage for employees working at least 24 hours per week, starting the first of the month after hire.
Discounted childcare through Bright Horizons.
Voluntary pet insurance, legal services, and identity theft protection.
PTO accrual beginning on the first day.
403(b) retirement plan with company match.
Flexible spending accounts.
Access to financial advisors.
Up to $400 per year in wellness rewards.
24/7 EAP counseling and virtual mental health support.
Food pantry and PTO donation program.
Professional attire through the Classy Closet.
Access to more than 100,000 online courses and leadership programs.
Tuition reimbursement.
Clinical ladders and internal mobility.