Patient Access Representative- Pulmonary Care

Terrebonne General Health System • Rutland, OH

3d

About The Position

The Patient Access Representative validates and registers patients' demographic, medical, and financial information accurately, completely, and promptly in accordance with departmental standards and procedures. The role communicates with patients, families, and staff; collects and verifies registration and insurance information; and coordinates patient flow with relevant departments. It also explains hospital policies, consent forms, and insurance requirements, completes technical and documentation tasks, and supports compliance with legal and regulatory requirements.

Nice To Haves

• Knowledge of medical terminology.
• Working knowledge of ICD and CPT coding.
• Experience in patient registration.
• Experience in an insurance or medical office setting.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff from diverse backgrounds while maintaining confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information during registration and pre-registration.
• Coordinate patient flow with scheduling, bed control, nursing units, and other departments to support efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, and appropriately address patient and family concerns.
• Contribute to a collaborative and efficient team environment through flexibility, professionalism, and a positive attitude.
• Address challenges diplomatically, offer constructive feedback for process improvement, and adapt to changes that improve service delivery.
• Prioritize tasks and manage high volumes of registrations while maintaining accuracy and timeliness.
• Perform technical tasks such as assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of concerns or issues.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed