Cardiothoracic Transplant Account Manager - New England

CareDx • Boston, MA

14h • Remote

About The Position

CareDx is a precision medicine diagnostics company focused on transplant, specialty oncology, and cell therapy. The Cardiothoracic Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on heart and lung programs at transplant centers. The TAM works with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies, using strategic account management, sales experience, communication skills, and clinical aptitude. The role reports directly to the Regional Director.

The TAM develops a detailed understanding of account needs and challenges, identifies opportunities to expand use of relevant products and services, and creates account-specific plans to increase adoption, market share, and commercial results. The role requires knowledge of therapeutic areas, scientific concepts, testing platforms, processes, and supporting clinical studies, as well as the ability to build customer relationships, address issues, manage sales pipelines, and report on performance. The TAM collaborates with internal commercial, marketing, customer experience, medical affairs, market access, and operations teams.

This is a US-only remote role requiring travel of up to 75%, including frequent day trips, overnight travel, and some weekend conferences. The employee must be in the field and customer-facing at least four days per week. The stated anticipated base salary range is $230,000–$260,000 USD, plus incentive variable compensation.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling into hospitals, hospital systems, and/or enterprise-level accounts, with the ability to navigate multiple stakeholder levels and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and face customers at least four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.

Nice To Haves

• Advanced degree, such as an MBA.
• Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory services.
• Deep clinical knowledge of transplantation.

Responsibilities

• Understand account needs, objectives, and challenges to provide tailored solutions.
• Identify opportunities to upsell and cross-sell CareDx products, solutions, and services within existing accounts.
• Develop and execute strategic account plans to drive business growth and achieve sales targets.
• Create account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint, and achieve commercial goals.
• Maintain understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
• Identify key customer stakeholders and influencers and build strong customer relationships and partnerships.
• Solicit customer feedback about additional needs, products, and features.
• Resolve customer issues promptly and efficiently, manage expectations, and support customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies at account and regional levels.
• Prepare regular performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other key performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy providing up to 30 days of paid leave annually to eligible full-time employees who donate an organ or bone marrow.
• Role may be eligible for discretionary bonuses or incentives and restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior