Cardiothoracic Transplant Account Manager - Great Lakes

CareDx • Detroit, MI

1d • Remote

About The Position

CareDx is seeking a Transplant Account Manager (TAM) to drive adoption and volume growth of its transplant diagnostics portfolio and ecosystem, primarily within heart and lung programs at transplant centers. The TAM collaborates with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role reports directly to the Regional Director.

The successful candidate brings strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centric approach. The position requires substantial customer-facing field work and travel. It is a US-only remote role.

CareDx offers a competitive Total Rewards package for US employees, including base salary and incentive compensation, health and welfare benefits, a gym reimbursement program, a 401(k) savings plan match, an Employee Stock Purchase Plan, and pre-tax commuter benefits. Eligible full-time employees who donate an organ or bone marrow may receive up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy. The anticipated base salary range is $230,000–$260,000 USD, plus incentive variable compensation; the final offer may depend on experience, education, and other factors.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and be customer-facing at least four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.

Nice To Haves

• Advanced degree, such as an MBA.
• Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory settings.
• Deep clinical knowledge of transplantation.

Responsibilities

• Develop an in-depth understanding of account needs, objectives, and challenges to provide tailored solutions.
• Identify opportunities within existing accounts to upsell and cross-sell CareDx products, solutions, and services.
• Develop and execute account plans and long-term, account-specific strategies to drive business growth, sales results, product adoption, market share, and CareDx's footprint.
• Understand relevant therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
• Identify key customer stakeholders and influencers and build strong customer relationships and partnerships.
• Solicit customer feedback about additional needs, products, and features; resolve customer issues promptly and manage expectations to support customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies, tracking progress toward account- and regional-level objectives.
• Prepare regular performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions that address customer needs.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits.
• Gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually for eligible full-time employees who donate an organ or bone marrow under the Living Donor Employee Recovery Policy.
• Potential eligibility for additional discretionary bonuses or incentives and restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior