Car Sales Representative

DARCARS Automotive Group • College Park, MD

7d

About The Position

DARCARS of College Park is hiring a non-supervisory, commission-based Car Sales Representative to sell new and used vehicles, provide exceptional customer service, and meet sales objectives. The role involves assisting customers in person and virtually and collaborating with Sales Consultants, Sales Managers, Finance Managers, and the General Manager.

The representative follows DARCARS’ sales approach, learns vehicle brands and products, uses digital retailing tools, and participates in required training. The position also involves developing personal income goals and strategies with the General Manager. Employees may be assigned other duties by a supervisor. Employment is at will and offers are contingent on passing the stated background screening.

Requirements

• Strong communication skills with customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Ability to use video tools, including FaceTime, to assist customers.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
• Previous sales experience preferred but not required.
• Ability to stand, walk, bend, and twist to perform normal job functions.
• Ability to work in a fast-paced environment and be a team player.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• Must be at least 18 years old.
• Must pass the pre-employment background screening, including criminal background check and review of consumer and motor vehicle records and SSN verification.

Nice To Haves

• Ability to speak multiple languages, including Spanish and Chinese, is a plus.
• Previous sales experience is preferred but not required.

Responsibilities

• Conduct business in a professional and ethical manner.
• Welcome customers, listen to their needs, and describe vehicle features and operations that match those needs, in person or virtually.
• Follow DARCARS test-drive procedures, including verifying identification and following the designated route.
• Suggest optional equipment, features, and warranties for customers to purchase.
• Calculate and quote sales prices accurately.
• Work with the finance team to obtain financing when needed.
• Complete required paperwork and arrange vehicle delivery and registration.
• Address customer concerns and ensure customer satisfaction.
• Maintain knowledge of brands and products, including features, specifications, pricing, options, and standard equipment.
• Conduct effective demonstration rides on planned routes.
• Develop and maintain a system for future prospects and customer follow-up.
• Participate in required brand and DARCARS training.
• Use and become familiar with online digital retailing tools; use video tools to assist customers virtually when required.
• Develop personal income goals and strategies to meet them in conjunction with the General Manager.
• Comply with DARCARS policies and procedures.
• Perform other duties as assigned by a supervisor.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.
• Internal career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED