Car Sales Representative

DARCARS Automotive Group•Frederick, MD

About The Position

DARCARS of Frederick is hiring a non-supervisory, commission-based Car Sales Representative to sell new and used vehicles, provide exceptional customer service, and meet sales objectives. The representative engages with customers in person and virtually and works with Sales Consultants, Sales Managers, Finance Managers, and the General Manager. The role includes following the dealership’s sales approach, assisting customers through the vehicle purchase process, maintaining product knowledge, and developing customer follow-up and personal sales-goal strategies. Bilingual English/Spanish candidates are preferred; additional language skills such as Spanish or Chinese are a plus. This position requires a flexible schedule, including evenings and weekends, and the ability to work in a fast-paced, team-oriented environment. Candidates must have a valid driver’s license and acceptable driving record, a high school diploma or equivalent, be at least 18 years old, and pass pre-employment screening. Previous sales experience is preferred but not required. Employment is at-will, and offers are contingent upon screening, including criminal background, consumer and motor vehicle records, and SSN verification.

Requirements

Strong communication skills with customers and DARCARS employees.
Commitment to customer service.
Comfort using video tools such as FaceTime to assist customers.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to work in a fast-paced environment and as part of a team.
Ability to work a flexible schedule, including evenings and weekends.
Valid driver’s license and acceptable safe driving record.
High school diploma or equivalent (GED).
At least 18 years of age.
Ability to pass pre-employment screening, including background screening.
Ability to stand, walk, bend, and twist to perform normal job functions.

Nice To Haves

Bilingual English/Spanish candidates preferred.
Ability to speak multiple languages, including Spanish or Chinese, is a plus.
Previous sales experience is preferred but not required.

Responsibilities

Conduct business professionally and ethically.
Greet customers, listen to their needs, and describe vehicle operations and features that match those needs, in person or virtually.
Follow test-drive procedures, including obtaining proper identification and following the planned route.
Suggest optional equipment, features, and warranties for customers to purchase.
Calculate and quote vehicle sales prices accurately.
Work with the finance team to obtain financing when needed.
Complete required sales paperwork.
Arrange vehicle delivery and registration.
Address customer concerns and ensure customer satisfaction.
Maintain knowledge of vehicle brands and products, including features, specifications, pricing, options, and standard equipment.
Provide effective vehicle demonstration rides on planned routes.
Develop and maintain a system for prospecting and customer follow-up.
Participate in required brand and DARCARS training.
Use online digital retailing sales tools and, when required, video tools to assist customers with the virtual car-buying process.
Work with the General Manager to set personal income goals consistent with DARCARS standards and develop a strategy to meet them.
Comply with DARCARS policies and procedures.
Perform other duties as assigned.