Car Sales Representative

DARCARS Automotive Group • Silver Springs, NY

5d

About The Position

DARCARS of Silver Spring is hiring a non-supervisory, commission-based Car Sales Representative to sell new and used vehicles, deliver exceptional customer service, and achieve sales objectives. The representative assists customers in person and virtually, working with Sales Consultants, Sales Managers, Finance Managers, and the General Manager.

The role involves learning vehicle brands and products, presenting vehicle features and options, supporting customers through the purchase and financing process, completing sales paperwork, and arranging vehicle delivery and registration. The representative also follows up with prospects and customers, participates in required training, uses online digital retailing tools, and works with the General Manager to set and pursue personal income goals. Other duties may be assigned.

Requirements

• Strong communication skills with customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Ability to use video tools such as FaceTime to assist customers.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse comfortably with customers.
• Ability to work in a fast-paced environment and as part of a team.
• Ability to work a flexible schedule, including evenings and weekends.
• Valid driver’s license and acceptable safe driving record.
• High school diploma or equivalent (GED).
• At least 18 years of age.
• Ability to pass pre-employment screening, including background screening.
• Ability to stand, walk, bend, and twist to perform normal job functions.

Nice To Haves

• Ability to speak multiple languages, including Spanish and Chinese.
• Previous sales experience.

Responsibilities

• Conduct business professionally and ethically.
• Greet customers, listen to their needs, and describe vehicle operations and features suited to those needs, in person or virtually.
• Follow DARCARS test-drive procedures, including obtaining correct identification and using the designated route.
• Suggest optional equipment, features, and warranties for customers to purchase.
• Compute and quote sales prices accurately.
• Work with the finance team to obtain financing when needed.
• Complete necessary sales paperwork.
• Arrange vehicle delivery and registration.
• Address customer concerns and ensure customer satisfaction.
• Maintain knowledge of vehicle brands and products, including features, specifications, pricing, options, and standard equipment.
• Provide effective demonstration rides on planned routes.
• Develop and maintain a system for prospecting and customer follow-up.
• Participate in required brand and DARCARS training.
• Use and become familiar with online digital retailing tools; use video tools to assist customers virtually as needed.
• Work with the General Manager to develop personal income goals consistent with DARCARS standards and strategies to meet them.
• Comply with DARCARS policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Opportunities to join community service initiatives.
• Internal career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED